Makkah WHITE
Long Beach,CA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in utilizing electronic medical record systems to maintain patient profiles and billing information and schedule management.
Overview
12
12
years of professional experience
Work History
BUSINESS SERVICE REPRESENTATIVE
SHARP REES STEALY
07.2023 - 09.2024
- Authenticate and enroll patients for check-in for Urgent Care
- Monitors authorizations for insurance changes and submits authorizations as needed
- Reviews and obtains current and retro-authorizations for billing
- Experience in using Cerner, Epic, OnBase and Microsoft systems.
- Collects payments such as copays, deductibles, estimated out of pocket deposits and non-covered services
- Verifies invoices and makes necessary adjustments following department guidelines
PATIENT SERVICE REPRESENTATIVE
SHARP REES-STEALY
02.2018 - 07.2023
- Verify patient insurance eligibility and authorizations
- Collect co-pay
- Surgery scheduling experience in Plastic Surgery and Urology departments
- Balance deposits and credit card payments each day
- Familiar with Cerner and Microsoft systems
- Enter patient demographic and insurance data into electronic medical record systems
- File and maintain patient records in accordance with HIPAA regulations
- Schedule patients and assist patients via e-mail, phone and patient check in with payment collections and demographic updates
- Trained in multiple departments to fill positions when regular staff are on vacation or are ill.
AFTER SCHOOL PROGRAM LEADER
A+ SUBS
01.2016 - 12.2018
- Assists students, individually or in small groups, with lesson assignments
- Monitors students in a variety of settings, (classroom, playground, library, etc.)
TEACHER
CHILDCARE CAREERS
08.2016 - 02.2018
- Maintains clean and safe environment for children
- Instructs children and infants in activities designed to promote social, physical and intellectual growth
- Tends to children’s personal hygiene needs (diaper changing, cleaning, feeding, etc.)
SALES SUPPORT & GENERALIST
VICTORIA'S SECRET
05.2015 - 05.2016
- Responsible for operating cash register
- Processing and stocking new shipments
- Providing friendly environment for all customers
CUSTOMER SERVICE REPRESENTATIVE
AMERICAN CUSTOMER CARE
08.2014 - 01.2015
- Effectively managed a high-volume of inbound customer calls
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Accurately documented and resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
SALES ADVISOR
CLUB DEMONSTRATION SERVICES
11.2012 - 02.2013
- Greeted customers and provided a warm welcome as they entered the store
- Product demonstration and sales
- Developed customer service skills to provide a high level of satisfaction for customers.
Education
ASSOCIATE OF ARTS - MUSIC COMPOSITION
San Diego Mesa College
High School Diploma -
Mira Mesa High School
06.2011
Skills
- Taking initiative and responding to changing situations
- Excellent written and verbal skills
- Empathetic listener and persuasive speaker
- Excellent presentation and negotiation skills
- Planning, organizing and setting objectives
- Presents positive personal image
- Document Filing
- Time Management
- Attention to Detail
- Quality Assurance
- Office Administration
- Data Entry
Additional Information
AHA BLS CERTIFICATION
Timeline
BUSINESS SERVICE REPRESENTATIVE
SHARP REES STEALY
07.2023 - 09.2024
PATIENT SERVICE REPRESENTATIVE
SHARP REES-STEALY
02.2018 - 07.2023
TEACHER
CHILDCARE CAREERS
08.2016 - 02.2018
AFTER SCHOOL PROGRAM LEADER
A+ SUBS
01.2016 - 12.2018
SALES SUPPORT & GENERALIST
VICTORIA'S SECRET
05.2015 - 05.2016
CUSTOMER SERVICE REPRESENTATIVE
AMERICAN CUSTOMER CARE
08.2014 - 01.2015
SALES ADVISOR
CLUB DEMONSTRATION SERVICES
11.2012 - 02.2013
High School Diploma -
Mira Mesa High School
ASSOCIATE OF ARTS - MUSIC COMPOSITION
San Diego Mesa College
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