Ma Kayla (Mak) Lear
Springfield,MO
Summary
Empathetic professional with a developed interpersonal personality and a strong background of multitasking skills in high-paced restaurant environment. Proven ability to manage customer interactions and maintain service efficiency. Seeking to transition into new field, leveraging versatile skills in communication, task management, and time management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Sevita Health
09.2025 - Current
- Entrusted to handle confidential and sensitive situations in a professional matter.
- Assisted individuals with daily living activities, promoting independence and personal growth by providing compassionate and consistent direct support.
- Monitored client behavior and provided emotional support to enhance overall well-being.
- Daily documentation to monitor client progress and incidents accurately, to ensure compliance with care standards, and keep care team updated.
- Provided ongoing communication between clients, families, service providers, and medical providers to enhance overall care coordination efforts.
- Developed and implemented individualized behavior management care plans in collaboration with healthcare teams.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Facilitated social and recreational activities to encourage community engagement among clients.
- Adapted approaches based on individual client preferences/needs, enhancing service delivery quality.
- Maintained clean, safe, and well-organized patient environment.
- Managed 2-3 individuals per day.
Bartender Shift Lead
Thousand Hills Resort
04.2025 - 09.2025
- Ensured compliance with health and safety regulations and maintained cleanliness and organization of bar area for efficient service.
- Assisted in inventory management, tracking stock levels, ordering supplies, and putting away truck orders.
- Engaged with guests to provide sterling service and memorable experiences. Educating customers on drink and menu options, making personalized recommendations based on preferences and dietary restrictions.
- Collaborated with kitchen staff to ensure timely delivery of food and drinks.
- Adapted quickly to high-pressure situations during peak hours to ensure smooth operations.
- Developed knowledge of drink recipes and cocktail preparation techniques for improved service quality, and entertainment.
- Managed high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Created a welcoming atmosphere by remembering regulars' favorites which increased repeat customer numbers by nearly 15% by slow season.
Server
Mas Place
09.2024 - 07.2025
- Collaborated with kitchen staff and other team members to ensure timely food preparation, accuracy, and delivery during busy shifts for efficient workflow and excellent guest experiences.
- Managed interactions with a diverse clientele, attending the needs of 40< guests per day.
- Trained new team members on service protocols and restaurant procedures.
- Handled customer inquiries and resolved issues effectively to maintain satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Dishwasher/Expo/Prep Cook/Server
Cheddars Stratch Kitchen
08.2022 - 09.2024
- Cross trained among multiple positions offered.
- Implemented time-saving practices that improved overall dishwashing processes.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted chefs in food preparation, reducing wait times during peak service hours.
- Trained 15+ new team members on proper food handling techniques and kitchen procedures.
- Optimized ingredient storage and monitored expiration dates, which led to a reduction in food waste by 8% within one year.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Took orders and served food promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail.
- Resolved customer complaints promptly and professionally to maintain positive reputation and increase customer satisfaction scores.
Education
Bachelor of Science - Psychology
Western Tech Online
El Paso, TX05-2028
High School Diploma -
Branson High School
Branson, MO05-2022
Skills
- Time management
- First aid and safety
- Behavioral management
- Crisis management
- Strong multitasking
- Customer service
- Patience and tolerance
- Responsible alcohol service
- Food safety certified
- FIFO
- Med certified
- Adaptive
- Cash handling
- Memory retention
Certification
- Food Handlers Safety
- ServSafe Alcohol Handlers
- Lvl 1 Med Aid
- First Aid
- AED Certified
- CPI/CPU
- MCAS - Microsoft
Timeline
Direct Support Professional
Sevita Health
09.2025 - Current
Bartender Shift Lead
Thousand Hills Resort
04.2025 - 09.2025
Server
Mas Place
09.2024 - 07.2025
Dishwasher/Expo/Prep Cook/Server
Cheddars Stratch Kitchen
08.2022 - 09.2024
Bachelor of Science - Psychology
Western Tech Online
High School Diploma -
Branson High School