Mako Scott
Torrance
Summary
Medical assistant ( Accredited by CAAHEP ), Certified Phlebotomy Technician ( CA CPT-1 License ) with extensive experience in patient care and performing 40-60 draws per shift in a high volume hospital laboratory and inpatient setting. Known for maintaining accurate patient records and enhancing office efficiency through attention to detail. Bilingual in Japanese and English, fostering strong communication with diverse patient populations.
Overview
19
19
years of professional experience
Work History
Phlebotomist
VA Hospital
Long Beach
01.2025 - Current
- Performed routine venipuncture, selecting appropriate veins, needles, and collection tubes with minimal discomfort.
- Collected blood samples from inpatients and outpatients through venipuncture techniques.
- Greeted patients, explained procedures, verified identities, and addressed concerns prior to draws.
- Accurately labeled specimens following collection protocols and identified urgent samples for laboratory delivery.
- Collaborated with healthcare team to coordinate patient care effectively.
- Monitored and maintained equipment, adhering to safety procedures and reporting specimen collection issues.
- Explained urine and stool sample collection procedures to patients for accurate submission.
- Collaborated with laboratory personnel to resolve specimen-related challenges efficiently.
- Maintained accurate patient records and adhered to HIPAA guidelines regarding privacy.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Restocked phlebotomy cart, carrier, and station to ensure availability of supplies during shifts.
- Supported training sessions for new phlebotomists, sharing best practices and procedural knowledge.
- Responded quickly and effectively to emergency situations.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Counseled patients to alleviate fears and improve cooperation during blood draws, enhancing overall patient experience.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Medical Assistant/Phlebotomist
Cenexel CNS
Los Alamitos
01.2019 - Current
- Verified collection order and performed venipuncture, capillary collection, and finger sticks.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Obtained and transmitted ECGs for diagnostic purposes by using 12-lead ECG machine and the holter monitoring systems.
- Conducted urine drug/alcohol and pregnancy screens efficiently.
- Performed centrifugation and specimen aliquoting for sample preparation followed by protocol guideline.
- Ensured compliance with safety and sanitation protocols during procedures.
- Executed precise data entry to support efficient electronic health record management.
- Reported observations and changes in patient status to MD, charge nurse, and study coordinator.
- Maintained clean and well-stocked examination room to ensure readiness for incoming patients.
- Administered COVID test according to health regulations.
- Managed inventory to maintain consistent availability of medical supplies for patient care.
Dental Assistant
Tomoda Dental
Gardena
01.2007 - 01.2021
- Prepare patients for treatments and procedures.
- Assist dentists during patient treatment.
- Passed instruments to dentist during procedures for efficiency.
- Ensure patients are comfortable in the dental chair.
- Cleaned and sterilized dental instruments to ensure safety.
- Managed appointments and resolved patient issues to enhance service experience.
- Coordinated billing and payment processes with patients for clarity and efficiency.
- Maintained accurate vital records for patient documentation.
Front Office Lead
Clarity Eye Group
Huntington Beach
01.2015 - 01.2019
- Welcomed guests upon arrival, ensuring a positive first impression and exceptional customer service.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
- Assisted in the training of new front office staff members.
- Coordinated with doctors regarding their patients and related treatments.
- Coordinate with insurance companies for coverage, authorizations, claims, and payment.
- Conducted patient registration and data entry with attention to detail and accuracy.
- Coordinated patient referrals to specialist services, facilitating timely access to necessary care.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed cashiering duties such as processing payments, refunds, and exchanges according to company policies.
- Managed office communications by responding to messages and emails, ensuring efficient transfer of important correspondence.
- Reconcile daily receipts and conduct billing & collection audits.
- Assisted patients with inquiries and provided exceptional customer service.
- Performed vital record keeping and inventory control.
Office Administration
East-West Eye Institute
Gardena
01.2007 - 01.2015
- Provided customer service for appointment management, resolving patient issues to enhance satisfaction.
- Coordinate with insurance companies for coverage, claims, and payment matters.
- Conducted billing and collection audits, ensuring accurate and timely processing of financial transactions.
- Plan, administer, and evaluate the training of subordinate new hires.
- Proposed recommendations to improve policies and procedures, streamlining operations and enhancing compliance.
- Maintained accurate vital records to ensure proper documentation.
Education
California State Phlebotomy Certificate -
Healthcare Career College
Paramount12-2020
Medical Assistant - CAAHEP Accredit
Sothern California Regional Occupational Center
Torrance12-2006
Associate of Arts Degree - Business and English
Okinawa University
Okinawa, JapanSkills
- Venipuncture techniques
- Infection control
- Electrocardiography (EKG)
- Vital signs
- Patient care
- Attention to detail
- Insurance verification
- Time management
Awards
- Star Award January 2026 VA Hospital
- 2016, Employee of the Quarter (4th), Clarity Eye Group
- 2011, Employee of the Year, East-West Eye Institute
Languages
Japanese
Native/ Bilingual
Timeline
Phlebotomist
VA Hospital
01.2025 - Current
Medical Assistant/Phlebotomist
Cenexel CNS
01.2019 - Current
Front Office Lead
Clarity Eye Group
01.2015 - 01.2019
Dental Assistant
Tomoda Dental
01.2007 - 01.2021
Office Administration
East-West Eye Institute
01.2007 - 01.2015
California State Phlebotomy Certificate -
Healthcare Career College
Medical Assistant - CAAHEP Accredit
Sothern California Regional Occupational Center
Associate of Arts Degree - Business and English
Okinawa University