Summary
Overview
Work History
Education
Skills
Timeline
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Makoa Rich

Glendale,US

Summary

Experienced Amazon professional with over four years of tenure, including more than a year in a management role. Equipped with a strong foundation in critical thinking and problem-solving, I excel at addressing real-time operational challenges and delivering strategic solutions to drive continuous improvement. Known for a proactive, upbeat attitude and a commitment to fostering positive, lasting relationships with colleagues and teams. Driven by challenges, committed to achieving operational excellence, and passionate about continuous personal and professional growth.

Overview

3
3
years of professional experience

Work History

Area Manager

Amazon
11.2023 - 11.2024
  • Supervised a daily team of 80+ shift leads and associates, leveraging performance metrics to deliver
    constructive feedback with empathy and encouragement, fostering a positive and productive work
    environment.
  • Facilitated clear and efficient communication within the Amazon network and with third-party
    partners, optimizing logistics processes and implementing effective solutions to enhance operational
    performance.
  • Utilized Amazon logistics tools and Microsoft Office Suite to execute daily tasks and identify opportunities for
    process improvement within the sortation process.
  • Addressed real-time issues and concerns from associates, efficiently escalating unresolved matters and
    implementing timely solutions, all while managing a range of operational responsibilities.
  • Improved overall safety metrics by 21% in Q3 by leading 5S initiatives and delegating the
    reconfiguration of conveyance systems, resulting in increased efficiency and a safer work environment.

Ship Clerk

Amazon
12.2021 - 11.2023
  • Successfully oversaw the daily dispatch of 15+ CPTs, managing approximately 50 trailers and 200K+
    packages each day. Proficiently utilized Ship Dock tools and systems to ensure efficient and accurate
    completion of all dispatch responsibilities.
  • Led the implementation of a standardized work process focused on analyzing DEA and transportation
    costs across loads to develop cost-effective strategies, optimizing the dispatch process for improved
    efficiency.
  • Contributed to a 50% reduction in container failed moves over an eight-week period (1/1/23–2/28/23)
    by implementing a unique trailer loading process, in response to an Operations Manager challenge,
    driving significant improvements in operational efficiency.

Education

Bachelor of Science - Logistics Management

Arizona State University
Glendale, AZ
05-2027

High School Diploma -

Payson High School
Payson, Arizona
05.2019

Skills

  • Warehouse operations
  • Relationship building and management
  • Logistics management
  • Shipping and receiving
  • Controlling costs
  • Safety and compliance
  • Vendor coordination
  • Microsoft Office Suite
  • Verbal and written communication
  • Self-motivated and independent

Timeline

Area Manager

Amazon
11.2023 - 11.2024

Ship Clerk

Amazon
12.2021 - 11.2023

Bachelor of Science - Logistics Management

Arizona State University

High School Diploma -

Payson High School

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Makoa Rich