Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makova McCaskel

Columbia,SC

Summary

Multifaceted Customer Service Representative who prioritizes and manages wide-ranging customer service,
administrative, and accounting tasks. Well-versed in tracking and processing bills and payments. Offers an in-depth
understanding of acceptable accounting practices.
Also, being able to provide experienced and reliable customer service assistance in a busy call center. Strong dedication
to helping customers resolve issues and cultivating a positive image of the company excelling in both team and solo
environments.

Overview

26
26
years of professional experience

Work History

Tax Preparer

M.McCaskel MBA
05.1998 - Current

Responsible, reliable tax preparer with over twenty years of tax preparation experience, a strong work ethic, and team-oriented. Outstanding mathematical, communications skills and working knowledge of major accounting and tax software programs. Knowledge in tax planning strategies, analysis of tax laws, and providing guidance during IRS audits. I have a diverse range of clients, maintaining strong relationships, and staying up-to-date on tax law changes.

Night Auditor

Tru By Hilton
02.2023 - Current
  • Administered close-out of records each day, transitioning business to fresh tracking for new business days and resolving any discrepancies.
  • Addressed guest complaints to maintain satisfaction with property services.
  • Identified guest needs with prompt, knowledgeable service.
  • Greeted, registered, and assigned rooms to guests of hotels or motels.

Stand Lead

EAT2SEATS
01.2021 - Current
  • Executed promotions, coordinating teams and merchandise to create attractive, successful displays.


  • Managed a stand and 13 staff during a game day operation to maximize stand sales and
    individual tips
  • Supervised staff to ensure exceptional customer service and adherence to company standards

Learning Coach Support Team

K12/Stride
08.2020 - 05.2021

• Managed changing behaviors of students and maintained positive, learning-focused environments.

• Supported students' physical and emotional needs alongside learning requirements.

• Monitored and recorded support logs for individual students.
• Enabled students to overcome barriers to learning through the use of appropriate teaching and learning strategies.

Administrative Assistant/Office Manager/Data Entry Clerk

SC Department Of Education
05.2000 - 02.2004

• Mastered and verified quality database updates with standardized quality assurance tests.
• Boosted performance with well-planned and deployed database updates.
• Executed office personnel with errands, paperwork, and data entry.
• Operated the switchboard
Completed purchase orders/financial
statements

Education

MBA - Business Administration

University of Phoenix
Tempe, AZ
08.2015

Bachelor of Science - Business

University of Phoenix
Tempe, AZ
03.2011

Associate of Science - Business

University of Phoenix
Tempe, AZ
10.2008

Skills

  • Consultative sales
  • Strong communication
  • Positive and professional
    Paperwork processing
  • Call management
  • Call triaging
    Outbound calling
  • MS Office Suite Skype Conference Calls/Virtual
  • Meetings/Trainings
  • Tax Reporting
  • Tax Law Compliance
  • Tax Return Preparation
  • Document Preparation

Timeline

Night Auditor

Tru By Hilton
02.2023 - Current

Stand Lead

EAT2SEATS
01.2021 - Current

Learning Coach Support Team

K12/Stride
08.2020 - 05.2021

Administrative Assistant/Office Manager/Data Entry Clerk

SC Department Of Education
05.2000 - 02.2004

Tax Preparer

M.McCaskel MBA
05.1998 - Current

MBA - Business Administration

University of Phoenix

Bachelor of Science - Business

University of Phoenix

Associate of Science - Business

University of Phoenix
Makova McCaskel