Summary
Overview
Work History
Education
Skills
Certification
speack multiple languages
Languages
Timeline
Generic

Makram Dhaidah

Queens,NY

Summary

Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike Motivated to be border patrol agent , friendly, and dependible

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server & Bartender

Melody Lounge
12.2022 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Planned menus to respond to customer preferences and set prices for each product.
  • Maintained required records on food production, inventory, income and expense and meal counts.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Taxi Driver

Self-employeed
08.2019 - Current
  • Arrived on time to customer appointments.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.
  • Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
  • Managed teams of drivers, shift schedules and reservation calendars.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.

Delivery Driver

Uber
10.2020 - 11.2021
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Food Vendor

Self Empolyed
01.2018 - 08.2018
  • Maintained required records on food production, inventory, income and expense and meal counts.
  • Operated frontline cash register to total meal costs and collect cash and credit card payments.
  • Initiated meal preparation by chopping vegetables and preparing garnishes.
  • Maintained kitchen area by disposing of trash, sanitizing surfaces and washing dishes and cookware.
  • Planned menus to respond to customer preferences and set prices for each product.

Education

New Utrecht High School
Brooklyn, NY
06.2010

Skills

  • Table Setting
  • Food Running
  • Order Delivery Practices
  • Guest Engagement
  • Order Management
  • Security Procedures Knowledge
  • Superb Surveillance Skills
  • Legible Report Writing
  • Facility Security
  • Public Safety Protocols
  • Inspecting Merchandise
  • Temperature Monitoring
  • Store Cleaning
  • Price Checking
  • Payment Processing

Certification

security guard certificate


speack multiple languages

Arabic, English, French

Languages

Arabic
Full Professional
French
Professional Working

Timeline

Server & Bartender

Melody Lounge
12.2022 - Current

Delivery Driver

Uber
10.2020 - 11.2021

Taxi Driver

Self-employeed
08.2019 - Current

Food Vendor

Self Empolyed
01.2018 - 08.2018

New Utrecht High School

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Makram Dhaidah