Makram Kleib
Des Plaines,IL
Summary
Highly skilled IT professional with expertise for 13 years in networking,virtualization and directory services.
Known for strong team collaboration, adaptability to changing environments, and exceptional problem-solving skills.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Security Officer
Bank of Beirut and Arab Countries
06.2011 - 04.2024
- Assist in planning for the future strategy in Security and Cyber security to protect bank’s IT Services
- Revise and validate security designs and hardening of security devices, appliances, systems and applications prepared by the different IT areas to reduce risks to agreed levels
- Identify, manage and control security risks related to any new, changed or retired IT service and in deploying the necessary security settings into supported environments to minimize the chance of security threats and disruption of service
- Participate the related Business Case, RFP, Project Charter and Plan for any update, upgrade or new IT Security Device, Appliance or system under area of responsibility
- Troubleshooting security and network problems.
- Manage and administer the Patch Management system and make sure that all computers, systems, and devices are well patched.
- Assists in performing system and application hardening whenever needed
- Contribute with the IT Disaster Recovery Plan and implement all security changes related to it.
- Contribute with all changes related to security devices/systems/solutions following the change management process and implement the security requirements approved at design level.
- Maintain agreed levels of service quality and control and monitor activities under scope of responsibility to ensure that all security measures and considerations are respected and applied.
- Prepare the testing environment with the concerned department when needed including the preparation of related criteria/scripts.
- Perform all corrective actions taken to remove constraints-IS-IT Audit finding
- Manage security events/incidents/problems through detecting events, diagnosing them and applying the appropriate control procedures to minimize their adverse
- Implement security upgrades, updates, and patches covering IT Security devices/systems/solutions and manage their accessing.
- Prepare periodical/upon request reports and statistics and maintain/update proper documentation for all related activities, configurations and new projects under area of responsibility.
- Conduct Periodic review of Appliances/systems/security within area of responsibility.
- Designs and controls and set action plan accordingly if needed.
- Implement and manage LDAP directory services (Active directory) to streamline user authentication and access control.
Technical Support Officer
Moni Cell
02.2009 - 06.2011
- Provided comprehensive support for various software and hardware, enhancing overall user experience.
- Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
- Conducted regular system maintenance, ensuring optimal performance and minimizing disruptions.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
Education
Bachelor of Science - Computer Science
Modern University For Business And Science
Lebanon,beirut07-2011
High School Diploma -
Kawkaba High School
Lebanon01-2010
Skills
- Vulnerability assessment
- Event security
- Security policies
- Physical security
- Networking and protocols: Proficient in NAT,DNS,VPN and network troubleshooting
- Troubleshooting tools: Experienced with tools such tracert,Ping,Wireshark and resolving network issues
- VMware technologies: Proficient in Vcenter,Vsphere
Certification
- Microsoft Certification ID: 7963554
Microsoft Technology Associates exam 98-361 Software Development(c#)
Microsoft Technology Associates exam 98-364 Database Administration
- VMware Training - Formatech -2012
- Certified Security Analyst- CSA training - Formatech -2013.
- Certified Trend Micro Apex One professional 2019
- Introduction to Cyber Attacks (NYU-Coursera)
- Microsoft AZ-500 certification (In process)
Languages
Arabic
Full Professional
English
Professional Working
Timeline
Senior Security Officer
Bank of Beirut and Arab Countries
06.2011 - 04.2024
Technical Support Officer
Moni Cell
02.2009 - 06.2011
- Microsoft Certification ID: 7963554
Microsoft Technology Associates exam 98-361 Software Development(c#)
Microsoft Technology Associates exam 98-364 Database Administration
- VMware Training - Formatech -2012
- Certified Security Analyst- CSA training - Formatech -2013.
- Certified Trend Micro Apex One professional 2019
- Introduction to Cyber Attacks (NYU-Coursera)
- Microsoft AZ-500 certification (In process)
Bachelor of Science - Computer Science
Modern University For Business And Science
High School Diploma -
Kawkaba High School
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