Makyah Owens
Columbus,OH
Summary
Results-oriented Cashier experienced in retail settings. Offers in-depth knowledge of POS system operations and return and exchange policies. A friendly and hardworking individual committed to helping the store grow and bring in new customers. Dependable restaurant server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
4
4
years of professional experience
Work History
Server
The Shipyard
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Supported needs of 50- person wait for staff who attended to specific needs of countless customers daily for fine dining restaurants with social relevancy and intentionality
Dining Hall Employee - Curl Market
Ohio State University
12.2021 - Current
- Supports serving staff in delivering accurate and well-presented food orders.
- Works in close collaboration with team members to ensure customers received high-quality service.
- Backed up cashier staff to process customer orders and payments.
- Greeted guests with friendliness and professionalism.
Cashier
Giant Eagle
02.2021 - 08.2021
- Operated cash register, collected payments, and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Helped with purchases, locating items and signing up for rewards programs.
Front End Cashier
Taco Bell
01.2019 - 01.2021
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Packed and bagged products according to customer preferences.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Lifted up to 50 pounds at once and used forklift to move heavier loads
Education
Undergraduate - Business and Marketing
The Ohio State University, Max M. Fisher College of
Business
Columbus, OH06.2025
Diploma -
Lorain High school
01.2021
Skills
- Cash handling
- Customer Service
- Credit and cash transactions
- Cash register operation
- ID verification
- Payment processing
- Issue resolution
- Dining Customer Service
- Quality Control
- Bill Computation
- Service Prioritization
- Wine Pairings
Languages
English
Full Professional
Timeline
Server
The Shipyard
05.2023 - Current
Dining Hall Employee - Curl Market
Ohio State University
12.2021 - Current
Cashier
Giant Eagle
02.2021 - 08.2021
Front End Cashier
Taco Bell
01.2019 - 01.2021
Undergraduate - Business and Marketing
The Ohio State University, Max M. Fisher College of
Business
Diploma -
Lorain High school
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