Makyerah Love
Des Moines
Summary
Responsible, highly capable, and adaptable job seeker with great time management and a flexible schedule. Looking to prove myself as a hard working citizen to fully utilize my training and skills while making a significant contribution to the success of the company. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deli/Bakery Worker
Walmart
1001 73rd St, Windsor Heights, IA
10.2024 - Current
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained strict adherence to food safety regulations, ensuring all dishes met health standards.
Kitchen Manager
Casey's
5550 E University Ave, Pleasant Hill, IA
10.2020 - 10.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Improved customer satisfaction with timely and accurate food delivery.
- Worked as a leader to ensure customers at the registers were helped promptly and efficiently, while also making sure pizza orders were out at the estimated done time. Reducing the overall wait time.
- Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
- Practiced customer service by handling upset customers by giving them coupons or discounts to satisfy and deescalate
Bakery Clerk
The Bake Shoppe
6611 University Ave #102, Windsor Heights, IA
06.2021 - 07.2023
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepped fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Took over the phone cake orders by asking various questions to ensure the customer was getting everything they wanted and pictured for their cake
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
Sales Associate
Dollar General
2309 E 42nd St, Des Moines, IA
05.2022 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Chill Member
Altoona Dairy Queen Grill and Chill
Altoona, IA
04.2018 - 01.2020
- I work in the chill area of Dairy Queen Grill and Chill. The job includes making blizzards, shakes, sundaes, and other delicious ice cream treats. This also means keeping prep areas clean, making sure the ice cream machines don’t run out, and making sure orders are out in a timely manner. I also work on register and take orders.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Southeast Polk High School
Pleasant Hill, IA07.2020
Skills
- Customer Service
- Time Management
- Critical Thinking
- Problem resolution
- Prioritization
- Multitasking and organization
- Food safety
- Problem-solving
- Flexible schedule
- Food preparation
Certification
CPR Certification, BLS from the American Heart Association. December 2019
Timeline
Deli/Bakery Worker
Walmart
10.2024 - Current
Sales Associate
Dollar General
05.2022 - 07.2022
Bakery Clerk
The Bake Shoppe
06.2021 - 07.2023
Kitchen Manager
Casey's
10.2020 - 10.2024
Chill Member
Altoona Dairy Queen Grill and Chill
04.2018 - 01.2020
High School Diploma -
Southeast Polk High School