Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makyerah Love

Des Moines

Summary

Responsible, highly capable, and adaptable job seeker with great time management and a flexible schedule. Looking to prove myself as a hard working citizen to fully utilize my training and skills while making a significant contribution to the success of the company. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Deli/Bakery Worker

Walmart
10.2024 - Current
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained strict adherence to food safety regulations, ensuring all dishes met health standards.

Kitchen Manager

Casey's
10.2020 - 10.2024
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Improved customer satisfaction with timely and accurate food delivery.
  • Worked as a leader to ensure customers at the registers were helped promptly and efficiently, while also making sure pizza orders were out at the estimated done time. Reducing the overall wait time.
  • Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
  • Practiced customer service by handling upset customers by giving them coupons or discounts to satisfy and deescalate

Bakery Clerk

The Bake Shoppe
06.2021 - 07.2023
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepped fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Took over the phone cake orders by asking various questions to ensure the customer was getting everything they wanted and pictured for their cake
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.

Sales Associate

Dollar General
05.2022 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Chill Member

Altoona Dairy Queen Grill and Chill
04.2018 - 01.2020
  • I work in the chill area of Dairy Queen Grill and Chill. The job includes making blizzards, shakes, sundaes, and other delicious ice cream treats. This also means keeping prep areas clean, making sure the ice cream machines don’t run out, and making sure orders are out in a timely manner. I also work on register and take orders.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Southeast Polk High School
Pleasant Hill, IA
07.2020

Skills

  • Customer Service

  • Time Management

  • Critical Thinking

  • Problem resolution

  • Prioritization

  • Multitasking and organization

  • Food safety

  • Problem-solving

  • Flexible schedule

  • Food preparation

Certification

CPR Certification, BLS from the American Heart Association. December 2019

Timeline

Deli/Bakery Worker

Walmart
10.2024 - Current

Sales Associate

Dollar General
05.2022 - 07.2022

Bakery Clerk

The Bake Shoppe
06.2021 - 07.2023

Kitchen Manager

Casey's
10.2020 - 10.2024

Chill Member

Altoona Dairy Queen Grill and Chill
04.2018 - 01.2020

High School Diploma -

Southeast Polk High School

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