Makyla Fennewald
Auxvasse,MO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assistant position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Assistant
Deere Trux L.L.C.
AUXVASSE, MO
06.2021 - Current
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Researched subjects at behest of staff to develop information and collate data.
Sales Associate
Show Me Oil
Auxvasse, MO
03.2020 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Prepared large cash deposits with zero discrepancies.
- Managed high volume times short staffed and able to maintain customer satisfaction and 98% productivity.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Supported loss prevention goals by monitoring shopper behavior.
- Accomplished multiple tasks within established timeframes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Quickly and accurately counted drawers at start and end of each shift.
Daycare Teacher
Adventures In Learning Childcare Center
Millersburg, MO
11.2020 - 04.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Sales Associate
Van Heusen Factory Outlet
Osage Beach, MO
10.2011 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Provided warranty information to customers purchasing covered items and services.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Dock Hand
Mike Finks Marina
Lake of The Ozarks, MO
03.2010 - 05.2016
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items and trash from customer areas.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Managed and completed paperwork and overall office administration operations.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed inventory, placed orders and handled payment for office supplies.
- Keyed all data into Quickbooks
- Authored clear and professional business documents.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Completed full PWC and boat inspections to check for leaks, damage or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, and filter replacement.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Maintained a 100% accident free work area
Assistant Secretary
Dam Steal And Supply
Kaiser, MO
08.2014 - 12.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Attended to office operations and required paperwork.
Car Hop
Sonic Drive-In
Camdenton, MO
07.2008 - 12.2009
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Memorized orders and maintained accuracy in high-traffic times.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Documented customer orders and conveyed special requests to kitchen staff.
- Endorsed products by making recommendations and promoting specials, increasing daily sales.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
No Degree - General Studies
North Callaway High School
Kingdom City, MONo Degree - General Studies
Caney Creek High School
Conroe, TXNo Degree - General Studies
Camdenton High School
Camdenton, MOHigh School Diploma -
School of The Osage
Osage Beach, MO05.2009
Some College (No Degree) - Greenhouse Management And Landscaping
LCTC
Camdenton, MOSkills
- Schedule and calendar management
- Document control
- Verbal and written communication
- OSHA certified
- CPR certified
- Multitasking and Prioritization
- Attention to Detail
- Materials and Organization
- Flexible and Adaptable
- Positive Disposition
- Customer Service Oriented
Timeline
Assistant
Deere Trux L.L.C.
06.2021 - Current
Daycare Teacher
Adventures In Learning Childcare Center
11.2020 - 04.2021
Sales Associate
Show Me Oil
03.2020 - 10.2021
Assistant Secretary
Dam Steal And Supply
08.2014 - 12.2014
Sales Associate
Van Heusen Factory Outlet
10.2011 - 06.2018
Dock Hand
Mike Finks Marina
03.2010 - 05.2016
Car Hop
Sonic Drive-In
07.2008 - 12.2009
No Degree - General Studies
North Callaway High School
No Degree - General Studies
Caney Creek High School
No Degree - General Studies
Camdenton High School
High School Diploma -
School of The Osage
Some College (No Degree) - Greenhouse Management And Landscaping
LCTC
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