Makyla Kelley
New Caney,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Turquoise and Lace Boutique
10.2021 - Current
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Checked bills, outgoing package paperwork, and other documentation for accuracy.
- Ensured a smooth shipping process for customers. Addressed any questions and concerns from customers regarding their order.
Lab Technician
Eastex Environmental Laboratory
11.2023 - 08.2024
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Participated in lab meetings and project presentations.
Delivery Driver
Jess Do It Meals
08.2023 - 07.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
Receptionist
Sol Tanning and Spa
06.2023 - 11.2023
- Greeted incoming customers professionally and directed them to the correct room for their tanning service.
- Clean, Sanitize and restock each room after the customer is finished with their tanning service.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Sales Associate
Academy Sports + Outdoors
01.2023 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Collaborated with team members to achieve monthly sales targets.
Lifeguard
Big Rivers Waterpark
04.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
High school diploma -
Porter High School
05.2023
Skills
- Laboratory safety protocols
- Lab equipment maintenance
- Interpersonal and written communication
- Safety Compliance
- Research and documentation
- Hazardous waste management
- Materials Testing
- Lifeguard certification
- First Aid
- CPR Certified
- Public Safety
- Organization skills
- Time Management
- Telephone skills
Languages
English
Timeline
Lab Technician
Eastex Environmental Laboratory
11.2023 - 08.2024
Delivery Driver
Jess Do It Meals
08.2023 - 07.2024
Receptionist
Sol Tanning and Spa
06.2023 - 11.2023
Sales Associate
Academy Sports + Outdoors
01.2023 - 06.2023
Lifeguard
Big Rivers Waterpark
04.2022 - 08.2022
Assistant Manager
Turquoise and Lace Boutique
10.2021 - Current
High school diploma -
Porter High School
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