Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Makyla Patterson

Murrieta,CA

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

2
2
years of professional experience

Work History

Co Store Manager

Stichic
Temecula, CA
08.2023 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Keyholder

Stichic
Temecula, CA
02.2023 - 08.2023
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Maintained accurate records of daily, weekly, and monthly sales figures.
  • Provided training on cash register operations and customer service techniques to newly hired staff members.

Sales Associate

Hot Topic
Bakersfield, CA
03.2022 - 06.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted customers in locating desired items and provided advice on product features.
  • Facilitated daily store operations, including replenishing stock and organizing merchandise displays.

Hostess

Sorrellas Italiano
Bakersfield, CA
12.2021 - 01.2022
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Resolved any customer complaints or issues quickly and professionally.

Education

High School Diploma -

Garces Memorial High School
Bakersfield, CA
05-2022

Skills

  • Stock Management
  • Business Development
  • Department Oversight
  • Customer Relations
  • Store Organization
  • POS Systems Operations
  • Store Opening and Closing
  • Sales Strategies
  • Sales Expertise
  • Strategic Merchandising
  • Marketing and Promotions
  • Staff Supervision
  • Shift Scheduling
  • Mentoring and Coaching
  • Customer Service

References

Marina Cajero: Stchic Manager

(951) 293-6672

Nicole Plaza: Stichic Manager

(951)837-5445

Kaylee: Hot Topic Manager

(951) 348-9145

Timeline

Co Store Manager

Stichic
08.2023 - Current

Keyholder

Stichic
02.2023 - 08.2023

Sales Associate

Hot Topic
03.2022 - 06.2023

Hostess

Sorrellas Italiano
12.2021 - 01.2022

High School Diploma -

Garces Memorial High School

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Makyla Patterson