Makyla WIlliams
Alexandria,VA
Summary
Dedicated professional with strong customer service skills. Proven ability to manage operations and enhance guest satisfaction through effective communication and attention to detail.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Signature Flight Support
Dulles, Virginia
04.2023 - Current
- Managed incoming calls and directed them to appropriate departments efficiently.
- Greeted and assisted guests upon arrival at the airport facility.
- Coordinated transportation arrangements for clients and crew members seamlessly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Shift Lead Supervisor
Red Lobster Restaurant
Alexandria, Virginia
05.2020 - 03.2023
- Supervised team members during busy shifts to ensure efficient service delivery.
- Trained new staff on restaurant procedures and customer service standards.
- Managed inventory levels and coordinated supply orders for kitchen operations.
- Facilitated team meetings to communicate goals and address concerns effectively.
- Collaborated with kitchen staff to streamline meal preparation processes.
- Organized staff schedules to optimize coverage during peak hours.
Shift Manager
Hilton Garden Inn Hotel
Woodbridge, VA
02.2018 - 04.2020
- Supervised daily operations to ensure service quality and guest satisfaction.
- Trained staff on hotel policies and customer service best practices.
- Coordinated team schedules to maintain adequate staffing levels during shifts.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Monitored store operations to ensure compliance with company policies and procedures.
Education
Associate Of Science (AS) - Communications
ECPI University
Virginia Beach, VA03-2021
Skills
- Call management
- Customer service
- Data entry
- Payment processing
- Transportation coordination
- Team supervision
- Inventory management
- Guest satisfaction
- Staff training
- Attention to detail
- Effective communication
- Inventory control
- Expense reporting
- Hospitality best practices
- Verbal and written communication
- Hospitality services
- Effective planning
- Email correspondence
- Administrative support
- Customer assistance and interaction
- Team collaboration
Timeline
Front Desk Receptionist
Signature Flight Support
04.2023 - Current
Shift Lead Supervisor
Red Lobster Restaurant
05.2020 - 03.2023
Shift Manager
Hilton Garden Inn Hotel
02.2018 - 04.2020
Associate Of Science (AS) - Communications
ECPI University