Makylah Deloney
Bloomington,MN
Summary
Proven Case Management professional with a track record of fostering client trust and achieving positive outcomes at Rebound Inc. Skilled in problem-solving and relationship building, adept at developing comprehensive case strategies and enhancing client self-sufficiency. Successfully navigated complex cases, demonstrating exceptional organizational and analytical abilities.
Overview
3
3
years of professional experience
Work History
Juvenile Case Manager
Rebound Inc.
07.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Implemented strategies to increase public awareness of social and community service programs.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Vulnerable Adult Case Manager
MySkye
04.2022 - 07.2023
- Developed strong rapport with clients, fostering trust and open communication.
- Established rapport with clients through empathetic listening and effective communication skills.
- Organized outreach activities within the community to raise awareness about available services.
- Maintained accurate documentation of case notes, ensuring compliance with agency guidelines and confidentiality standards.
- Conducted thorough assessments, identifying specific needs and appropriate services for each client.
- Educated clients on relevant life skills such as budgeting, employment readiness, and stress management techniques to promote selfsufficiency.
- Served diverse populations including adults with addiction issues, mental health disorders, homelessness challenges or other barriers to social stability.
- Conducted in-home visits to provide supportive services.
- Facilitated family meetings to discuss patient care plans.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Developed individual treatment plans and provided counseling to patients.
Direct Support Professional
United Chapters Living
05.2021 - 04.2022
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
Bachelor of Arts - Criminal Justice
Concordia University, St. Paul
Saint Paul, MN05.2023
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Email and Telephone Etiquette
- Interviewing skills
- Analytical Thinking
- Conflict Resolution
Timeline
Juvenile Case Manager
Rebound Inc.
07.2023 - Current
Vulnerable Adult Case Manager
MySkye
04.2022 - 07.2023
Direct Support Professional
United Chapters Living
05.2021 - 04.2022
Bachelor of Arts - Criminal Justice
Concordia University, St. Paul