Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Regulatory Specialist 1
Department of State
06.2025 - Current
Received, researched and resolved consumer inquiries.
Conduct independent research and verification of corporate documents and business filings to ensure accuracy and compliance
Streamlined business filing and apostile submission processes for increased efficiency and reduced approval timeframes.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Walmart
09.2024 - 06.2025
Assisted customers with returns, refunds and resolving transaction issues.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Patient Care Technician
DaVita
02.2024 - 06.2024
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained clean and safe environment to promote patient safety and comfort.
Team Leader
Chic-Fil-A
10.2020 - 01.2023
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.