Malver Jimenez-Flores
Greenville,SC
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Soby'S
02.2023 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Restaurant Manager
Olive Garden
11.2020 - 02.2023
- Scheduled and received deliveries and verified goods received against paperwork
- Reviewed procedures and operational challenges to uncover service and safety improvements
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
- Counted money and made bank deposits
- Maintained food and equipment inventories to support business demand
- Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs
- Kept accurate records in compliance with sanitation and food service requirements
- Scheduled staff hours and allocated resources to maximize team member performance
- Investigated and resolved complaints regarding food quality and service
- Monitored employee and patron activities to enforce liquor regulations
- Implemented and maintained open-door communication system, reaching employees across department lines
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Used customer feedback for improving operations and building brand loyalty
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
General Manager
Rick Erwins Dining Group
11.2016 - 11.2020
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
- Met safety and security standards by overseeing preventative maintenance and repairs
- Prepared staff work schedules and assigned specific duties.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Completed Coursework Towards In Associate In Science (A.S.) Computer Science -
Greenville Tech
Greenville, SC01.2017
Skills
- Staff Motivation and Discipline
- Money Handling
- Safety Training
- Hazard Elimination
- Restaurant Sanitation
- Schedule Coordination
- Operations Management
- Point of Sale (POS) System Operation
- Shift Management
- Time Management
- Wine Knowledge
- Staff Management
- Customer Satisfaction
- Performance Monitoring and Evaluation
- Guest Services
- Kitchen and Food Safety
- Policy Application
- Work Area Inspections
- Equipment Maintenance
- Problem Anticipation and Resolution
- Alcoholic Beverage Service
- Health Code Compliance
- Work Schedule Creation
Certification
National Registry of Food Safety Professionals
- 5 year manager certificate
Court of Master Sommeliers
- Introductory course
Languages
English
Spanish
Timeline
Restaurant Manager
Soby'S
02.2023 - Current
Restaurant Manager
Olive Garden
11.2020 - 02.2023
General Manager
Rick Erwins Dining Group
11.2016 - 11.2020
Completed Coursework Towards In Associate In Science (A.S.) Computer Science -
Greenville Tech
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