Mala Gammon-DeSouza
Summary
Dynamic professional with a proven track record at Teen Counselor Planning Activities Homework Help, excelling in customer service and problem-solving. Enhanced program attendance through innovative promotion and engagement strategies. Skilled in active listening and critical thinking, adept at fostering an inclusive atmosphere and driving customer loyalty. Achieved significant improvements in program success and customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cashiering, Stock
10.2007 - 10.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Teen Program Coordinator
Teen Counselor Planning Activities Homework Help
06.2005 - 05.2007
- Collaborated with local organizations to secure guest speakers and resources, enriching the overall program experience.
- Managed program budget, ensuring efficient allocation of funds towards high-impact initiatives.
- Increased program attendance by actively promoting events through social media and community outreach efforts.
- Coordinated special events such as field trips or workshops, providing unique learning experiences for participants.
- Enhanced teen engagement by developing and implementing diverse program activities tailored to their interests.
- Recruited trained, and supervised volunteers who assisted in various aspects of the teen program coordination process.
- Created an inclusive atmosphere within all programs which promoted diversity, respect, empathy, and teamwork amongst peers.
- Maintained detailed records of participant attendance, progress, and outcomes to track program success over time.
Education
Associate of Science - Fine Arts
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Cashiering, Stock
10.2007 - 10.2009
Teen Program Coordinator
Teen Counselor Planning Activities Homework Help
06.2005 - 05.2007
Associate of Science - Fine Arts
Kingsborough Community College of The City University of New York