Mala Melissa Bailey-Riley
North Port
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
25
25
years of professional experience
Work History
Pt Reg/Med Recs Specialist
Sarasota Memorial Hospital
01.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Human Resources Manager
FACE OF HOPE FOUNDATION
10.2022 - 01.2024
- Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning
- Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations
- Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings
- Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent
- Creates learning and development programs and initiatives that provide internal development opportunities for employees
- Oversees employee disciplinary meetings, terminations, and investigations
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
- Performs other duties as assigned
Housing Specialist/Case Manager
JEWISH FAMILY & CHILDREN SERVICE
06.2019 - 10.2022
- Advocated on behalf of homeless clients with housing resources
- Built relationships with a variety of housing program officials
- Successfully secured housing for homeless individuals
- Assisted indigent and homeless severely and persistently mentally ill clients in identifying and accessing housing resources
- Created Individualized Housing Plans
- Assisted clients in completing housing applications
- Found placement for clients in transitional housing while waiting for approval for permanent housing
- Provide case management services and support as defined by the best practice, critical time intervention to eligible veteran families enrolled
- Conduct assessments in areas of housing, employment, behavioral health, social supports, parenting/childcare needs
- Develop short term housing plan, longer term housing retention and stabilization goals in collaboration with participants
- Work with individual and/or families to reach identified goals emphasizing transitioning into permanent/supportive housing, attaining rapid re-housing, housing stability, and/or eviction prevention
- Conduct weekly/monthly home visits as needed
- Facilitate placement for needed alternative or higher level of care as agreed upon with the Interdisciplinary Team; maintaining contact with these placements to provide continuity of care upon discharge
- Applied various evidenced based interventions, including motivational interviewing, harm reduction to provide client-centered services to veterans
- Assess skills required for successful tenancy, employment and make related referrals and provide follow-up services
- Ensure appropriate use of and documentation of any temporary financial assistance
- Maintain accurate records all client information into the database as per data quality plan
- Participate in team meetings and training and contribute to team-based collaborative planning
Property Manager
ELON Property Management
07.2012 - 06.2019
- Hands-on management of operations and maintenance to preserve and increase the value of residential properties ranging from 50 to 100 units
- Design and implement effective marketing initiatives for existing and potential residents
- Review and approve all prospective tenant applications
- Negotiate, prepare and monitor all legal documents relating to tenant occupancy
- Schedule and supervise inspections and maintenance programs
- Evaluate, approve and monitor all vendor contracts
- Review and reconcile accounts payable and receivable
- Develop and administer complete and accurate annual budgets
- Present monthly management reports including updates on administrative items, financial situation and condition of the property
- Interview, hire, train and performance manage onsite staff
- Respond to, investigate and resolve all tenant concerns to achieve a high level of customer service
- Monitor and ensure compliance with all rules of occupancy
- Coordinate and schedule appointments and meetings
- Arrange and update HR reports Maintain leave records for all departments
- Take minutes of meetings and distribute to participants
- Maintain and manage stationary and office inventory
- Arrange special events, meetings and conferences
- Handle all elements of staff travel requirements
- Manage interline travel for all employees
- Answered phones; screened and directed calls
- Greeted visitors and directed them accordingly
- Maintained reception area and conference rooms
- Processed correspondence and emails
- Filed, made copies and performed data entry tasks
Property Manager
PT Real Estate Capital
03.2007 - 07.2012
- Hands-on management of operations and maintenance to preserve and increase the value of residential properties ranging from 50 to 100 units
- Design and implement effective marketing initiatives for existing and potential residents
- Review and approve all prospective tenant applications
- Negotiate, prepare and monitor all legal documents relating to tenant occupancy
- Schedule and supervise inspections and maintenance programs
- Evaluate, approve and monitor all vendor contracts
- Review and reconcile accounts payable and receivable
- Develop and administer complete and accurate annual budgets
- Present monthly management reports including updates on administrative items, financial situation and condition of the property
- Interview, hire, train and performance manage onsite staff
- Respond to, investigate and resolve all tenant concerns to achieve a high level of customer service
- Monitor and ensure compliance with all rules of occupancy
- Coordinate and schedule appointments and meetings
- Arrange and update HR reports Maintain leave records for all departments
- Take minutes of meetings and distribute to participants
- Maintain and manage stationary and office inventory
- Arrange special events, meetings and conferences
- Handle all elements of staff travel requirements
- Manage interline travel for all employees
- Answered phones; screened and directed calls
- Greeted visitors and directed them accordingly
- Maintained reception area and conference rooms
- Processed correspondence and emails
- Filed, made copies and performed data entry tasks
Bank Teller
COMMERCE BANK
09.2000 - 03.2007
- Maintain contact with clients regarding cash and checking services
- Handle deposits, withdrawals, money orders, cashier and travelers’ checks and credit card advances
- Balance cash drawers
- Cross-sell bank products and services
- Transfer funds and accept loan payments
- Examine checks for endorsements
- Perform data entry services regarding clients’ accounts and transactions
Education
GED -
University City High School
Philadelphia, PA01-1996
Skills
- Good interpersonal and oral communication skills
- Terrific case management skills
- Strong record-keeping and client file documentation
- Ability to maintain accurate client records
- Able to work independently and in a multidisciplinary team approach
- Emergency response
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Organizational skills
- Written communication
- Task prioritization
- Excellent communication
Timeline
Pt Reg/Med Recs Specialist
Sarasota Memorial Hospital
01.2024 - Current
Human Resources Manager
FACE OF HOPE FOUNDATION
10.2022 - 01.2024
Housing Specialist/Case Manager
JEWISH FAMILY & CHILDREN SERVICE
06.2019 - 10.2022
Property Manager
ELON Property Management
07.2012 - 06.2019
Property Manager
PT Real Estate Capital
03.2007 - 07.2012
Bank Teller
COMMERCE BANK
09.2000 - 03.2007
GED -
University City High School
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