Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malachai Ward

Indianapolis,IN

Summary

Recent graduate with foundational knowledge in cyber-security and hands-on experience gained through academic projects. I demonstrate strong teamwork, problem-solving, and time-management skills. Prepared to start my career and make meaningful contributions with commitment and drive. My background in property management and tech-savviness drove significant improvements, showcasing my ability to lead teams and solve problems effectively.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service and Food Champion

Taco Bell
01.2015 - 01.2018
  • Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
  • Reduced order processing time through effective multitasking and prioritization of tasks.
  • Collaborated with kitchen staff to maintain optimal food quality while managing ticket times effectively during high volume periods.
  • Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
  • Efficiently operated point-of-sale systems, handling cash transactions accurately and securely.
  • Participated in regular staff training sessions to stay updated on menu offerings, promotions, and company policies.
  • Promoted upselling opportunities with suggestive selling techniques, boosting overall sales revenue for the establishment.
  • Streamlined drive-thru operations through clear communication with team members and efficient order assembly processes.
  • Assisted in training new employees on company procedures, product knowledge, and best practices for exceptional service delivery.
  • Expedited food preparation during peak hours, minimizing wait times for customers without compromising quality.
  • Increased repeat business by establishing rapport with customers through friendly interactions and personalized service.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Performed shift change tasks each day to keep store neat and running smoothly.

Cashier

Walmart
11.2017 - 07.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Cleaning up spills, including chemicals, broken glass, food, and more - providing the accurate knowledge on how to mitigate, dispose of, and sanitize for each given situation.

Cart Pusher

Walmart
11.2017 - 07.2019
  • Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
  • Removed litter from parking lot, planters and cart storage areas.
  • Increased efficiency with organized cart retrieval methods, reducing wait times for customers.
  • Gathered carts manually and with remote controlled cart pusher.
  • Gathered stray carts throughout store and contributed to maintaining store tidiness.
  • Collaborated with other store employees to maintain a clean and safe shopping environment inside and outside the store.
  • Fostered a positive work environment by collaborating effectively with team members and maintaining open communication channels with management.
  • Maintained friendly and enthusiastic attitude with focus on delivering quality customer service.
  • Offered carts to patrons.
  • Enhanced store safety by regularly inspecting carts for damage and reporting issues to management.
  • Ensured smooth traffic flow within the parking lot by directing vehicles as needed during busy periods or special events.

Package Handler

FedEx
08.2019 - 10.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate timing of unloading, and loading trucks.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Communicated with supervisors about delays or other issues with shipments.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Reduced downtime, performing routine maintenance and troubleshooting on conveyor systems and sorting machinery.
  • Supported peak season demands by volunteering in other areas, ensuring no delays in package processing.
  • Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.

Driver

Uber
11.2021 - 08.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods, products and people on time.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each trip.
  • Maintained professional and friendly demeanor during deliveries and trips to uphold company reputation.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle's interior/exterior appearance, providing a professional image for the company at all times.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with customers to provide delivery/trip updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Remained calm and poised in emergent situations.
  • Responded with ease to sudden changes in routes and schedules.

Airbnb Host

Airbnb
08.2022 - Current
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
  • Developed a comprehensive manual to provide clear instructions for guests during their stay.
  • Customized in accordance with luxury and quality standards, continuously surpassing guest expectations.
  • Established positive relationships with neighbors and local businesses to promote goodwill within the community.
  • Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
  • Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
  • Optimized guest experience by inspecting property prior to guest stays, coordinating repairs, and upgrades.
  • Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
  • Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
  • Assisted fellow Airbnb hosts in the community by sharing best practices and advice on how to improve their hosting skills and grow their businesses.
  • Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities.
  • Utilized advanced analytic tools provided by Airbnb platform insights reports to make data-driven decisions optimizing listing performance over time.
  • Implemented successful strategies to increase customer satisfaction.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Maintained well-regarded services to provide guests with assistance and convenient information about local attractions.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Booked large groups for weddings, seminars, conferences, concerts, games, and other events, providing best available room rates.

Education

Security Plus Certification - IT Cyber Security

My Computer Career
Indianapolis, IN
10-2024

Skills

  • Strong organization
  • Booking management
  • Effective problem solving
  • Exceptional communication
  • Property management
  • Interior design
  • Tech-savviness
  • Time management
  • Teamwork and leadership
  • Excellent communication
  • Team leadership

Certification

Security+

Timeline

Airbnb Host

Airbnb
08.2022 - Current

Driver

Uber
11.2021 - 08.2022

Package Handler

FedEx
08.2019 - 10.2021

Cashier

Walmart
11.2017 - 07.2019

Cart Pusher

Walmart
11.2017 - 07.2019

Service and Food Champion

Taco Bell
01.2015 - 01.2018

Security Plus Certification - IT Cyber Security

My Computer Career

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Malachai Ward