Summary
Overview
Work History
Education
Skills
Interests
Timeline
Server

Malachi Bullock

Johnson City,TN

Summary

Diligent Front of House Manager with solid background in managing front-of-house operations. Successfully led teams to enhance customer satisfaction and streamline service processes. Demonstrated expertise in team leadership and conflict resolution.

Overview

9
9
years of professional experience

Work History

Bartender

Timber!
01.2024 - Current
  • Provided exceptional customer service, fostering relationships that encouraged repeat business and positive reviews.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Front of House Manager

Timber!
11.2023 - Current
  • Oversaw daily operations to ensure efficient front of house service and guest satisfaction.
  • Trained and mentored staff, enhancing team performance and service quality.
  • Implemented streamlined processes that improved guest check-in efficiency.
  • Collaborated with management to develop strategies for optimizing guest experiences.
  • Managed reservations and seating arrangements using advanced scheduling software.
  • Resolved guest complaints swiftly, maintaining brand reputation and loyalty.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Performed cash handling activities and secured nightly bank deposits.

Server

Timber!
08.2019 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Trained new servers on menu knowledge and service standards.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Implemented upselling techniques to increase overall sales revenue effectively.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Host

Carrabbas
12.2018 - 07.2019
  • Welcomed guests, ensuring a positive first impression and seamless dining experience.
  • Managed reservations and seating arrangements to optimize table turnover and guest satisfaction.
  • Trained new hosts on operational procedures and customer service standards, enhancing team efficiency.
  • Monitored wait times and communicated effectively with guests to manage expectations during peak hours.

Cashier

Kroger
05.2018 - 12.2018
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Collaborated with team members to improve checkout process efficiency during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.

Crew Member

Cinnabon
09.2017 - 01.2018
  • Delivered exceptional customer service, ensuring a positive experience for each guest.
  • Operated baking equipment efficiently, adhering to safety and quality standards.
  • Prepared and assembled menu items accurately, following established recipes and procedures.
  • Maintained cleanliness of workstations, contributing to overall store hygiene and compliance.
  • Assisted in training new crew members on operational procedures and customer engagement practices.
  • Took orders, prepared meals, and collected payments.

Car Detailer

Chaparral
09.2016 - 09.2017
  • Conducted thorough cleaning and detailing of vehicles, ensuring high standards of presentation.
  • Operated specialized equipment for polishing, waxing, and interior restoration.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.

Education

Bachelor of Arts - Business Administration And Management

East Tennessee State University
Johnson City, TN
12-2024

Skills

  • Effective multitasking
  • Effective team collaboration
  • Clear and effective communication
  • Engaging communication style
  • Maintaining cleanliness
  • Strong customer support skills
  • Resolving customer conflicts effectively
  • Proficient in suggestive selling
  • Team training and development
  • Staff management

Interests

  • Adventure Travel
  • Snowboarding
  • Cycling
  • Rock Climbing
  • Reading
  • Gym Workouts
  • Fishing



Timeline

Bartender

Timber!
01.2024 - Current

Front of House Manager

Timber!
11.2023 - Current

Server

Timber!
08.2019 - Current

Host

Carrabbas
12.2018 - 07.2019

Cashier

Kroger
05.2018 - 12.2018

Crew Member

Cinnabon
09.2017 - 01.2018

Car Detailer

Chaparral
09.2016 - 09.2017

Bachelor of Arts - Business Administration And Management

East Tennessee State University

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