MALACHI CLARKE
Atlanta,GA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager, Inside Sales
Enterprise
11.2019 - 12.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
25B Information Technology Specialist
U.S. Army
03.2017 - 09.2019
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Optimized system performance by conducting regular audits and resolving identified issues.
- Enhanced data security with the implementation of robust encryption algorithms and firewalls.
- Boosted efficiency through the creation of detailed documentation, streamlining onboarding for new team members.
- Improved network efficiency by implementing new software and hardware solutions.
IT Help Desk Technician
Clayton County Schools
01.2016 - 02.2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Documented support interactions for future reference.
- Responded promptly to incoming sales leads and requests for technical support.
- Translated complex technical issues into digestible language for non-technical users.
Education
Masters in Marketing -
University of Maryland - College Park
05.2025
Bachelor of Arts - Communication Studies
University of Maryland
06.2023
Skills
- Communication
- Problem-Solving
- Microsoft Office
- Critical Thinking
- Data Science
- Management Leadership
- Operating System Deployment
- System Troubleshooting
- Performance Monitoring
- Mobile Device Management
- Customer Service
- Network Security
Organizations
Alpha Phi Alpha Fraternity Inc.
Certification
CompTIA A+, Network+, Security+
Data Analytics
Timeline
Account Manager, Inside Sales
Enterprise
11.2019 - 12.2023
25B Information Technology Specialist
U.S. Army
03.2017 - 09.2019
IT Help Desk Technician
Clayton County Schools
01.2016 - 02.2017
Masters in Marketing -
University of Maryland - College Park
Bachelor of Arts - Communication Studies
University of Maryland
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