Malachi Coates
Reading,PA
Summary
Pest Control Technician with 6+ years of experience in customer-centric roles, showcasing strong interpersonal skills and adaptability. Demonstrated expertise in developing and implementing effective strategies, as evidenced by personalized pest control plans and innovative training methods. Proficient in both verbal and written communication, coupled with self-motivation and an ability to multitask. Currently pursuing a Google Cyber Security Certificate with plans to attain industry-standard cybersecurity certifications to further enhance skillset .
Overview
2
2
years of professional experience
Work History
Pest Control Technician
Ehrlich
Reading, PA
11.2022 - Current
- Develop and implement personalized pest control plans based on the specific needs and preferences of each customer to ensure optimal pest management and customer satisfaction.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Regularly update knowledge on new pest control techniques, products, and technology to enhance service efficiency and effectiveness, staying ahead of industry trends and providing clients with cutting-edge solutions.
Team Lead
Panera Bread
Reading, PA
12.2021 - 10.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Delegated tasks appropriately according to individual skill sets.
Education
Google Cyber Security Certificate
04-2024
BLOOMSBURG UNIVERSITY
01.2015
READING SENIOR HIGH SCHOOL
06.2013
Skills
- Adept
- Self motivated
- Ability to multitask
- Strong interpersonal skills
- Verbal/written communication
- Detail oriented
- Adaptable
Timeline
Pest Control Technician
Ehrlich
11.2022 - Current
Team Lead
Panera Bread
12.2021 - 10.2022
Google Cyber Security Certificate
BLOOMSBURG UNIVERSITY
READING SENIOR HIGH SCHOOL
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