Malachi Drummond
Detroit,MI
Summary
Adept at leveraging my exceptional customer service skills. I significantly enhanced team performance and client satisfaction at Diversified Engineering Services. My background includes streamlining operations, fostering inter-departmental collaboration, and mentoring staff, leading to a safer and more efficient workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Diversified Engineering Services
05.2023 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Maintenance Technician
Daimay North America
05.2022 - 05.2023
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed safety protocols to minimize workplace accidents.
Ramp Agent
Delta Air Lines, Inc
07.2018 - 12.2021
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Guided aircraft into and out of parking positions using hand signals.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Education
Bachelor of Science - Industrial Engineering Technology
Kennesaw State University
Kennesaw, GA05-2019
Skills
- AutoCAD
- Word
- Powerpoint
- Visio
- Excel
- Arena
- Lindo
- Social Media
- Training and mentoring
- Customer service
Certification
- Lean Six Sigma Green Belt Certificate
- Auto Electrical Electronic Systems Technical Certificate
- Automotive Chassis Technician Specialist Technical Certificate
- Auto Climate Control Technician Technical Certificate
- Certificate in Professional Development
Timeline
Supervisor
Diversified Engineering Services
05.2023 - Current
Maintenance Technician
Daimay North America
05.2022 - 05.2023
Ramp Agent
Delta Air Lines, Inc
07.2018 - 12.2021
Bachelor of Science - Industrial Engineering Technology
Kennesaw State University
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