Malachi Fields
Portland,OR
Summary
Accomplished professional with a proven track record at Providence, adept in multitasking and stress tolerance. Excelled in enhancing patient satisfaction, improving communication and skilled in problem-solving and quality assurance, ensuring compliance with health and safety guidelines.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clerical Assistant/Aide
Providence Tanasbourne Physical Therapy
08.2023 - 04.2024
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
KinderCare Education
Site Director
06.2022 - 08.2023
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Enhanced children's emotional and social development by implementing age-appropriate programs and activities.
- Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness
Education
Portland Community College
Portland, OR06.2026
CNA Certificate -
Caregiver Training Institute
Portland, OR05.2024
High School Diploma -
Valor Christian School International
Beaverton, OR06.2018
Skills
- Multitasking and Organization
- Stress Tolerance
- Problem-Solving
- Quality Assurance
- Patient confidentiality
- Team Collaboration
- Patient Care
- Basic Life Support
Certification
- CPR/BLS Certified
- CNA Certificate of Completion
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Clerical Assistant/Aide
Providence Tanasbourne Physical Therapy
08.2023 - 04.2024
KinderCare Education
Site Director
06.2022 - 08.2023
Portland Community College
CNA Certificate -
Caregiver Training Institute
High School Diploma -
Valor Christian School International
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