Malachi Futch

• Supervised and directed security personnel during daily park operations, ensuring adherence to company policies, safety procedures, and security protocols.
• Coordinated security coverage across a large, high-traffic entertainment facility serving thousands of guests during peak operations.
• Responded to and managed incidents involving guest disturbances, disorderly conduct, medical emergencies, lost children, theft, and other safety or security concerns.
• Conducted investigations into incidents, gathered information from involved parties and witnesses, and completed detailed incident reports and documentation.
• Trained, coached, and evaluated security team members on proper procedures, customer service, emergency response, and professional conduct.
• Maintained situational awareness and identified potential safety and security threats before they escalated.
• Worked closely with park management, emergency medical personnel, law enforcement, and other departments during significant incidents and emergencies.
• De-escalated confrontational situations through effective communication, judgment, and conflict-resolution techniques.
• Assisted with crowd management and emergency evacuations while maintaining the safety and security of guests and employees.
• Enforced park policies and addressed violations professionally while balancing security responsibilities with quality guest service.
• Operated effectively in a fast-paced environment requiring sound judgment, leadership, communication, and rapid decision-making.
• Maintained confidentiality and professionalism when handling sensitive incidents and employee or guest information.

Promoted to Team Lead based on performance, leadership, and reliability.

• Assisted customers with vehicle selection and rental agreements, ensuring a positive experience.
• Resolved customer inquiries and complaints effectively, fostering strong client relationships and loyalty.

• Balanced a full academic course load with a demanding collegiate athletic schedule, demonstrating strong time management, discipline, and commitment.
• Collaborated with teammates and coaching staff to enhance team dynamics and achieve competitive goals.
• Executed training and preparation routines while balancing academic and athletic commitments, ensuring peak performance.
• Exhibited accountability and resilience, consistently performing under pressure in high-stakes situations.
• Contributed to game strategies through active participation in team meetings and discussions.