Malachi Hupp
Data Entry
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Fred Meyer
05.2019 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Chipotle
08.2019 - 05.2020
- Delivered exceptional customer service by warmly greeting and assisting customers, addressing inquiries, and ensuring their satisfaction
- Effectively handled customer complaints, resolving issues promptly and ensuring positive resolution
- Collaborated with team members and managers to maintain positive work culture and achieve organizational goals.
Education
Associate of Science - Business Administration And Management
Clark College
Vancouver, WA09.2023
High School Diploma -
Mountain View High School
Vancouver, WA06.2019
Skills
- Excellent customer service skills with a focus on satisfaction and problem resolution
- Strong verbal and written communication skills for effective information conveyance and collaboration
- Demonstrated ability to multitask and manage time efficiently while maintaining a high level of customer service
- Knowledge and adherence to food safety regulations, cleanliness standards, and sanitation protocols
- Experience in accurate cash handling, processing payments, and maintaining cash register accuracy
- Flexibility and adaptability to handle unexpected challenges and adapt to new procedures
- Positive attitude, maintaining a friendly demeanor even in busy or stressful periods
- Fred Meyer May 2020 - March 2023
Timeline
Customer Service Representative
Chipotle
08.2019 - 05.2020
Customer Service Representative
Fred Meyer
05.2019 - 04.2023
Associate of Science - Business Administration And Management
Clark College
High School Diploma -
Mountain View High School
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