Malachi Jackson

• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Assisted in recruiting, hiring and training of team members.
• Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reduced operational risks while organizing data to forecast attendance trends.
• Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
• Resolved problems promptly to elevate customer approval.
• Managed team schedule with eye for coverage needs and individual strengths.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Monitored daily cash discrepancies
• 6+ years of Management Experience in high a hybrid hospitality, restaurant and retail environment.
• Sold experience and knowledge in training and development, coaching and guest services.
• Possesses the entrepreneurial attitude and approach to thinking required to lead an emerging concept/brand
• Ability to make decisions and take responsibility for them, even when there isn't a clear precedent or direction.
• Basic technical aptitude and computer literacy to include the ability to operate point-of-sale software, scheduling software, MS Word, and MS Excel.
• Responsible for assisting the General Manager in supervising restaurant operations activities and
  managing the profitable operation of the restaurant.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

• Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
• Analyzed customer feedback and implemented strategies to improve customer satisfaction.
• Maintained a clean and welcoming environment, adhering to health code regulations at all times.
• Effectively managed conflict situations among employees to maintain a harmonious work environment.
• Complete opening and/or closing duties. Conducts daily checklist and uses appropriate planner on
  each shift. Creates plan to complete Management Development Criteria (MDCs) within appropriate
  time line and maps out completion of modules.
• Uphold the company's vision, values, and culture while maintaining a positive workplace environment
  by personally demonstrating the Vision, Values, and Culture of the organization for both the guests and
  team members
• Communicate professionally and openly with all team members and other managers. Holds preshift
  meetings daily and monitors work environment to ensure team members are communicating
  respectfully at all times.
• Coordinated private events from initial inquiry through completion, providing exceptional client experiences.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
• Implemented new standard operating procedures that streamlined daily tasks across various departments.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Resolved customer complaints promptly, maintaining positive relationships with patrons.
• Oversaw food preparation and monitored safety protocols.
• Developed unique events and special promotions to drive sales.
• Developed and implemented marketing initiatives to increase sales and revenue.
• Evaluated employee performance regularly, identifying opportunities for ongoing training or development initiatives.
• Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Gained strong leadership skills by managing projects from start to finish.
• Excellent communication skills, both verbal and written.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.
• Worked flexible hours across night, weekend, and holiday shifts.
• Uphold the company's vision, values, and culture while maintaining a positive workplace environment
  by personally demonstrating the Vision, Values, and Culture of the organization for both the guests and
  team members.

• Operated cash register for cash, check, and credit card transactions with
excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward
programs.
• Restocked and organized merchandise in front lanes.
• Promoted customer loyalty and consistent sales by delivering friendly
service and knowledgeable assistance.
• Worked closely with shift manager to solve problems and handle customer
concerns.
• Used POS system to enter orders, process payments and issue receipts.
• Resolved customer complaints independently or with aid of supervisor.
• Packaged and labeled orders for to-go counter and drive-through window.
• Operated cash register to record transactions accurately and efficiently.