Malachi Jackson
Fayetteville,NC
Summary
Detail-oriented professional with 5 years of experience in customer service and inventory management. Demonstrated expertise in effective communication, quality adherence, and workspace organization. Strong problem-solving skills and teamwork capabilities, focused on delivering exceptional service and optimizing operational efficiency.
Overview
6
6
years of professional experience
Work History
Stower
Amazon
10.2024 - Current
- Inspected items for any damages and reported discrepancies to supervisor.
- Maintained clean and organized workspaces to uphold safety standards.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
Assembly Technician
Caterpillar
10.2022 - 10.2024
- Adhere to Standard Work Procedures (SWP) to ensure safe and defect-free assembly processes, utilizing Pinpoint for precise process access.
- Communicate effectively with team leads and quality personnel regarding parts issues, contributing to problem resolution and process improvement.
- Engage in cross-training to support various assembly areas and assist in training new associates on job functions, while maintaining a clean and organized workspace through 5S principles.
Customer Service/Sales Associate
Home Depot
02.2021 - 10.2022
- Restocked shelves and ensured incoming merchandise was received and priced accurately.
- Delivered exceptional customer service by assisting with product inquiries and guiding customers to the appropriate departments.
- Operated a forklift to safely load and unload lumber and merchandise, contributing to efficient inventory management.
Customer Service/Cashier
Tractor Supply
03.2020 - 02.2021
- Processed online customer orders with precision and supported the Freight Team in verifying incoming merchandise.
- Handled heavy freight using forklift.
- Executed cashier duties and maintained accurate shelf stocking and pricing.
Lawn and Garden Associate
Lowes Home Improvement
06.2019 - 07.2020
- Assisted customers with lawn and garden inquiries, ensuring a welcoming and positive shopping experience.
- Processed orders and validated loading tickets to facilitate timely and accurate delivery of merchandise.
Driver Partner
UPS
11.2019 - 12.2019
- Assisted in the efficient delivery of packages during high-demand periods, ensuring timely completion of daily routes.
- Engaged positively with customers, contributing to enhanced customer satisfaction and service experience.
Education
High School Diploma - College Prep
Douglas Byrd High School
Fayetteville, NC06.2018
Skills
- Reading comprehension
- Visual inspection
- Emergency protocols
- Handheld scanner operation
- Time management
- Excellent communication
- Tool operation
- Product assembly
- Production line work
- Warehouse safety
Timeline
Stower
Amazon
10.2024 - Current
Assembly Technician
Caterpillar
10.2022 - 10.2024
Customer Service/Sales Associate
Home Depot
02.2021 - 10.2022
Customer Service/Cashier
Tractor Supply
03.2020 - 02.2021
Driver Partner
UPS
11.2019 - 12.2019
Lawn and Garden Associate
Lowes Home Improvement
06.2019 - 07.2020
High School Diploma - College Prep
Douglas Byrd High School
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