Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malachi Jackson

Middleton,WI

Summary

Dynamic and self-motivated professional with a proven track record at Toppers, excelling in customer service and teamwork. Adept at inventory control and merchandising, I consistently enhance operational efficiency while maintaining a friendly demeanor. Committed to safety and cleanliness, I leverage strong problem-solving skills to deliver exceptional guest experiences.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Recent graduate with foundational knowledge in and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Insider

Toppers
04.2025 - 09.2025
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Stocker Associate

Dollar Tree
03.2023 - 04.2025
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50-60 pounds.
  • Greeted customers and directed to requested products.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Aided in training new associates, contributing to a knowledgeable and cohesive workforce.
  • Increased efficiency in restocking shelves by promptly unloading delivery trucks upon arrival.
  • Enhanced inventory accuracy by diligently organizing and restocking shelves according to planograms.
  • Maintained safety standards within the workplace by adhering to company guidelines and procedures.

Server

IHOP
02.2020 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Supported needs of 6 person wait staff who attended to specific needs of countless customers daily for breakfast restaurant with social relevancy and intentionality.

Education

High School Diploma -

Middleton High School
Middleton, WI
04-2022

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Computer skills
  • Calm under pressure
  • Active listening
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Money handling
  • Cash register operation
  • Payment processing
  • Exceptional customer service
  • Guest engagement
  • Hospitality service expertise
  • Cleanliness standards
  • Safe food handling
  • Sales expertise
  • Sales techniques
  • ServSafe
  • Shelf stocking
  • Package labeling
  • Heavy lifting
  • Merchandise display
  • Scanning
  • Positive attitude
  • Willing to learn
  • Friendly and personable
  • Warehouse safety

Timeline

Insider

Toppers
04.2025 - 09.2025

Stocker Associate

Dollar Tree
03.2023 - 04.2025

Server

IHOP
02.2020 - 04.2023

High School Diploma -

Middleton High School
Malachi Jackson