Summary
Overview
Work History
Education
Skills
Hobbies
Quote
Work Availability
Timeline
Manager
Malachi  Johnson

Malachi Johnson

Experience Sales & Customer Service
Richmond,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised, and quickly mastering new skills. I am a detailed client service associate, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

4
4
years of professional experience

Work History

MEMBER SPECIALIST

SAM'S CLUB
06.2022 - 10.2022
  • Mentored junior team members and managed employee relationships.
  • Consulted with customers regarding needs and addressed concerns.
  • Cashiering/POS system operations experience
  • Processed cash and check deposits every day
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebase to develop strategic solutions.
  • Upselling Sam's Club’s premium memberships as well as their Sam’s MasterCard
  • Completed transactions for membership renewals and extensions.
  • Greet, assisted and offered exceptional customer service to differentiate and promote company brand
  • Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
  • Cross-trained to operate gas station
  • Cross-trained to Member Specialist
  • Prevented key account losses by researching discrepancies and correcting problems.

FRONT DESK AGENT

MARRIOTT COURTYARD HOTEL
06.2022 - 08.2022
  • Answered multi-line telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Posted charges, updated accounts and issued bills to departing guests.
  • POS systems operation experience
  • Responded to inquiries and room requests made online, by phone and via email.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Detailed front desk cleaning,
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Room prearrangement & advances booking
  • Event booking
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Communicated safety processes and procedures with customers during emergencies.
  • Showed off dining areas, pool and fitness center to prospective and current guests.
  • Independent work environment

ASSISTANT GENERAL MANAGER

PAPA JOHN’S PIZZA
10.2020 - 06.2022
  • Detailed store cleaning
  • Answered multi-line telephones and greeted visitors to assist, answer questions and direct.
  • Food & product preparation
  • POS system operation experience, customer service, sales experience,
  • Oversight/management of 17 employees
  • Motivated and led team members to work together to achieve company targets.
  • Managed/mentored staff to carry out operational directives with high productivity and accuracy.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.

Education

Some College (No Degree) - Education

VIRGINIA STATE UNIVERSITY
true
05.2026

HIGHSCHOOL ADVANCED DIPLOMA -

MEADOWBROOK HIGH SCHOOL
05.2022

Skills

  • Customer Service
  • Responding to Difficult Customers
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Cultural Awareness and Sensitivity
  • Patient and Empathetic
  • Relationship Building
  • Multitasking and Prioritization
  • Creative Problem Solving
  • De-escalation Techniques
  • Building Customer Trust and Loyalty
  • Graphics Design (1 year)
  • Traditional & Online Marketing (2 years)
  • Media Management (2 years)
  • Word (4 years)
  • Excel (4 years)
  • Computer proficient (5 years)
  • 46 wpm Typing Speed
  • Call Volume and Quality Metrics
  • Team-Oriented and Cooperative
  • Remote Office Availability
  • Time Management

Hobbies

  • Tennis
  • Volleyball
  • Painting/Drawing
  • Reading

Quote

The future is made of the same stuff as the present.
Simone Weil

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

MEMBER SPECIALIST

SAM'S CLUB
06.2022 - 10.2022

FRONT DESK AGENT

MARRIOTT COURTYARD HOTEL
06.2022 - 08.2022

ASSISTANT GENERAL MANAGER

PAPA JOHN’S PIZZA
10.2020 - 06.2022

Some College (No Degree) - Education

VIRGINIA STATE UNIVERSITY

HIGHSCHOOL ADVANCED DIPLOMA -

MEADOWBROOK HIGH SCHOOL
Malachi JohnsonExperience Sales & Customer Service