Malachi Johnson
Experience Sales & Customer Service
Richmond,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised, and quickly mastering new skills. I am a detailed client service associate, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
MEMBER SPECIALIST
SAM'S CLUB
06.2022 - 10.2022
- Mentored junior team members and managed employee relationships.
- Consulted with customers regarding needs and addressed concerns.
- Cashiering/POS system operations experience
- Processed cash and check deposits every day
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebase to develop strategic solutions.
- Upselling Sam's Club’s premium memberships as well as their Sam’s MasterCard
- Completed transactions for membership renewals and extensions.
- Greet, assisted and offered exceptional customer service to differentiate and promote company brand
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Cross-trained to operate gas station
- Cross-trained to Member Specialist
- Prevented key account losses by researching discrepancies and correcting problems.
FRONT DESK AGENT
MARRIOTT COURTYARD HOTEL
06.2022 - 08.2022
- Answered multi-line telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- POS systems operation experience
- Responded to inquiries and room requests made online, by phone and via email.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Detailed front desk cleaning,
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Supervised daily operations of hotel front desk in absence of manager.
- Room prearrangement & advances booking
- Event booking
- Handled payment processing and provided customers with receipts and proper bills and change.
- Communicated safety processes and procedures with customers during emergencies.
- Showed off dining areas, pool and fitness center to prospective and current guests.
- Independent work environment
ASSISTANT GENERAL MANAGER
PAPA JOHN’S PIZZA
10.2020 - 06.2022
- Detailed store cleaning
- Answered multi-line telephones and greeted visitors to assist, answer questions and direct.
- Food & product preparation
- POS system operation experience, customer service, sales experience,
- Oversight/management of 17 employees
- Motivated and led team members to work together to achieve company targets.
- Managed/mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Education
Some College (No Degree) - Education
VIRGINIA STATE UNIVERSITY
true05.2026
HIGHSCHOOL ADVANCED DIPLOMA -
MEADOWBROOK HIGH SCHOOL
05.2022
Skills
- Customer Service
- Responding to Difficult Customers
- Customer Account Management
- Calm and Professional Under Pressure
- Cultural Awareness and Sensitivity
- Patient and Empathetic
- Relationship Building
- Multitasking and Prioritization
- Creative Problem Solving
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Graphics Design (1 year)
- Traditional & Online Marketing (2 years)
- Media Management (2 years)
- Word (4 years)
- Excel (4 years)
- Computer proficient (5 years)
- 46 wpm Typing Speed
- Call Volume and Quality Metrics
- Team-Oriented and Cooperative
- Remote Office Availability
- Time Management
Hobbies
- Tennis
- Volleyball
- Painting/Drawing
- Reading
Quote
The future is made of the same stuff as the present.
Simone Weil
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MEMBER SPECIALIST
SAM'S CLUB
06.2022 - 10.2022
FRONT DESK AGENT
MARRIOTT COURTYARD HOTEL
06.2022 - 08.2022
ASSISTANT GENERAL MANAGER
PAPA JOHN’S PIZZA
10.2020 - 06.2022
Some College (No Degree) - Education
VIRGINIA STATE UNIVERSITY
HIGHSCHOOL ADVANCED DIPLOMA -
MEADOWBROOK HIGH SCHOOL
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