Malachi k dowe
Jacksonville,FL
Summary
Detail-oriented IT and financial services professional with 5+ years of experience in cybersecurity awareness, risk management, data security, technical support, and financial compliance. Skilled in Microsoft Excel, secure data entry, system troubleshooting, and fraud prevention, with a strong background in protecting sensitive financial and customer information. Experienced in assessing risks, implementing security best practices, and ensuring compliance with industry regulations.
Proven ability to analyze and secure financial transactions, document sensitive data with accuracy, and identify vulnerabilities in IT systems. Hands-on experience in technical troubleshooting, cybersecurity principles, and database management, with a track record of maintaining secure environments in both financial and IT settings.
Currently pursuing CompTIA Security+ certification to enhance expertise in network security, threat detection, encryption, and access control management. Adept at training teams on data security, mitigating cybersecurity threats, and optimizing workflows for accuracy and compliance. Seeking to leverage technical, analytical, and security-focused skills in a Cybersecurity Analyst, Data Entry Specialist, or IT Support role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Collections Specialist
Citibank
Jacksonville, FL
03.2024 - Current
- Handled high-risk financial accounts, ensuring compliance with security policies and fraud prevention protocols.
- Applied risk management techniques to assess accounts, reducing potential cybersecurity threats related to financial data.
- Documented and maintained secure financial records, ensuring accuracy and adherence to industry compliance standards.
- Assisted new employees in data security best practices, regulatory compliance, and secure handling of sensitive financial information.
TECHNICAL ASSISTANCE/Treasurer
The Royal Yoni
Jacksonville, USA
01.2022 - 03.2024
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
- Responded quickly to meet customer needs and resolve problems
- Managed financial records, transactions, and budget reports, ensuring data accuracy and security.
- Conducted risk assessments to prevent fraud and unauthorized transactions, implementing secure financial practices.
- Utilized Microsoft Excel for financial analysis, data entry, and tracking revenue/expenses with error-free reporting.
- Enforced financial compliance policies, ensuring adherence to data security regulations and protecting sensitive information.
- Collaborated with management to identify and mitigate financial risks, improving overall fiscal security.
Chat Advsior II
Concentrix/Avalon
Jacksonville, USA
09.2022 - 02.2024
- Handled high-risk financial transactions and sensitive customer data, ensuring compliance with financial regulations and security policies.
- Applied risk assessment techniques to evaluate customer accounts, mitigating potential fraud and security risks, while protecting company assets.
- Used advanced negotiation and conflict resolution skills to de-escalate disputes and resolve financial issues while following regulatory guidelines.
- Monitored and reported security risks, data breaches, and policy violations, helping safeguard customer financial information.
- Trained and mentored junior specialists, educating them on secure data handling practices, compliance procedures, and risk mitigation.
- Assisted in workflow optimization and identified process improvements to enhance data security and compliance standards.
- Maintained secure documentation and data entry records in financial databases, ensuring accurate and compliant record-keeping.
RETAIL SALES ASSOCIATE
Family Dollar
Jacksonville, USA
01.2021 - 12.2021
- Responded quickly to meet customer needs and resolve problems
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
- Greeted customers and engaged in conversation to assess needs
- Assisted with weekly and monthly inventory audits to support store accuracy education
- Explained products and services to help customers make informed decisions
- Computed sales prices, total purchases and received and processed cash and credit payment
- Processed transactions securely, following payment security protocols to prevent fraud.
- Conducted inventory audits using Excel, ensuring accurate record-keeping and preventing data inconsistencies.
- Provided customer service while maintaining compliance with company security policies.
Education
High School Diploma -
SANDALWOOD HIGH SCHOOL
Jacksonville, FL06.2021
Skills
- Cybersecurity & Risk Awareness: Experience in data security, risk mitigation, and fraud detection in financial and IT environments
- Financial Data Security & Compliance: Strong understanding of financial data protection laws, risk analysis, and secure data management
- Technical Support & Troubleshooting: Hands-on experience with hardware/software installation, security updates, and system maintenance
- Data Entry & Documentation: Proficient in Microsoft Excel, database management, and accurate financial record-keeping
- Leadership & Training: Mentored teams in secure data handling, risk assessment, and compliance best practices
- Web Development & IT Knowledge: Familiar with HTML5, CSS, GUI design, and security protocols for data protection
Certification
CIW Site Development Associate Certification
References
Available upon request
Languages
English, Native
Additional Skills/ Training
- CompTIA Security+ Certification (In Progress): Studying network security, risk management, and cybersecurity fundamentals.
- Financial Risk & Compliance Training: Hands-on experience with fraud prevention, data protection, and compliance enforcement.
- Management & Leadership Training: Strengthened skills in risk analysis, financial oversight, and team supervision.
Timeline
Collections Specialist
Citibank
03.2024 - Current
Chat Advsior II
Concentrix/Avalon
09.2022 - 02.2024
TECHNICAL ASSISTANCE/Treasurer
The Royal Yoni
01.2022 - 03.2024
RETAIL SALES ASSOCIATE
Family Dollar
01.2021 - 12.2021
High School Diploma -
SANDALWOOD HIGH SCHOOL