Malachi Lester
Charlotte,NC
Summary
Compassionate and driven professional with a strong background in youth counseling, customer service, and sales. Experienced in mentoring at-risk youth through personalized support and resource guidance, while also excelling in customer-facing roles like YMCA membership services and high-volume telemarketing. Known for strong communication, time management, and problem-solving skills, with a proven ability to stay composed under pressure and build meaningful relationships. Versatile, reliable, and goal-oriented, with a commitment to helping others and contributing to team success across diverse environments.
Overview
4
4
years of professional experience
Work History
Wellness Attendant
ECU Health
09.2025 - Current
- Monitored wellness facility to ensure cleanliness and adherence to safety standards.
- Assisted clients in navigating wellness programs and services, enhancing user experience.
- Maintained inventory of wellness supplies, ensuring availability for daily operations.
- Developed and implemented daily schedules for wellness activities, optimizing participant engagement.
Membership/Sales
YMCA
02.2023 - 03.2025
- Developed and maintained strong client relationships
- Trained and mentored new sales team members
- Resolved member concerns quickly, ensuring satisfaction and retention.
Youth Counselor
YMCA
06.2022 - 03.2025
- Helped children achieve progress goals with use of diverse therapeutic interventions.
- Increased behavioral compliance by teaching coping skills for triggering situations.
- Role modeled positive behaviors for at-risk youth and helped each form life-long, positive daily habits.
- Coached children through personal issues and traumas.
Referee/Score Keeper
YMCA
09.2022 - 09.2024
- Safeguarded players and promoted fair play by fostering safety and compliance across tournament platforms.
- Reported match results to regulating organizations.
- Kept games in full compliance with established league and team rules.
- Kept gameplay moving, communicating efficiently with officials regarding rule violations.
Cashier
Regal
11.2021 - 01.2022
- Addressed customer questions and complaints with professionalism.
- Informed customers of promotions and special offers to increase sales.
- Provided information to customers on products or services.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Kept clean, organized and well-stocked checkout areas.
- Totaled purchases and accepted payments using touch-screen register system.
Education
East Carolina University
05.2027
University of North Carolina at Charlotte
Ardrey Kell High School
06.2023
Skills
- Therapy management
- Skill building
- Behavior modeling
- Administration and management
- Psychology
- Team work
- Ability to multitask
- Reliability
- Critical thinking
- Calm under pressure
- Computer skills
- Problem-solving
Timeline
Wellness Attendant
ECU Health
09.2025 - Current
Membership/Sales
YMCA
02.2023 - 03.2025
Referee/Score Keeper
YMCA
09.2022 - 09.2024
Youth Counselor
YMCA
06.2022 - 03.2025
Cashier
Regal
11.2021 - 01.2022
University of North Carolina at Charlotte
Ardrey Kell High School
East Carolina University