Malachi Lewis
Denver,CO
Summary
Experienced professional seeking a challenging and rewarding career in a diverse environment. Customer service, management skills, work ethic, and expertise can bring value to an organization\'s vision and brand. Strong background in customer service and proven leadership abilities dedicated to delivering exceptional experiences to clients while driving business growth. Committed to fostering positive relationships and exceeding expectations to contribute skills and knowledge in helping organizations achieve their goals.
Overview
11
11
years of professional experience
Work History
Warehouse Management
TBC Corporation
Denver, Co
12.2024 - Current
- Manage daily shipping and receiving operations, overseeing a team of 15 employees and processing hundreds of shipments per day
- Ability to identify inefficiencies and implement process improvements to enhance workflow and reduce costs
- Monitor and maintained warehouse equipment, ensuring compliance with safety regulations
- Monitor and maintain scheduled routes with various other logistic companies, as well as creating willcall paperwork and invoices
- Trained new employees on warehouse procedures and safety practices, reducing onboarding time
- Servicing over 100 Big O Tire stores
Shipping and Receiving Manager
Johnsons Logistics
Brighton, Co
01.2023 - 12.2024
- Managed daily shipping and receiving operations
- Coordinated with various departments to ensure timely receipt and dispatch of goods
- Collaborated with the logistics team to optimize delivery routes, resulting in a 22% improvement in delivery efficiency
- Worked with various carriers to drop off and deliver products across the Unites States
Collections Agent
Rausch Sturm LLP
Aurora, Co
10.2021 - 12.2022
- Serviced Large clients such as Capital One, Walmart, Synchrony Bank, and Mercedes Benz
- Assisted with Collecting debts
- Handled professional calls dealing with Attorneys, POA's, and Title Companies
- Removed Liens
- Handled garnishments
Customer Service Representative
Santander Consumer USA
Centennial, CO
11.2015 - 08.2021
- Managed inbound calls related to auto loans
- Handled customer billing and statements
- Assisted with insurance claims on existing auto loans
- Handled car titles on new and existing auto loans; as well as charged off accounts and having to get a consumer to pay or settle on these accounts
- Issued outbound calls to welcome customers with new auto loans
Collections Agent
Freshview Solutions
Denver, CO
03.2015 - 10.2015
- Managed 300+ accounts daily
- Assisted with incoming/ outbound calls in related to overdue credit card accounts/bank accounts
- Assisted with credit report updates
- Negotiated payment options if necessary to help get customer accounts up to date
Collections Agent
EOS CCA
Denver, CO
11.2013 - 03.2015
- Manage over 100 active accounts & Manage all incoming and outbound calls regarding collections of Verizon and CenturyLink accounts
- Assist with all human resources matters as necessary & Pull invoices for Verizon and CenturyLink accounts on every call; advise customer clearly and concisely
- Overcome objectives in getting customers to pay or setup payment arrangements
- Take calls for agents who need a supervisory call & Manage all money dispositions daily
Education
1 year College -
CCA
Aurora, CO01.2009
High School Diploma -
Mullen High School
Denver, CO01.2008
Skills
- Warehouse Management
- Inventory Control
- Team Leadership
- Logistics Coordination
- Software Proficiency
- Customer Service
Keystrengths
- Warehouse Management, Extensive experience in managing warehouse operations, including receiving, storage, and shipping.
- Inventory Control, Proficient in maintaining accurate inventory records, conducting audits, and minimizing discrepancies.
- Team Leadership, Skilled in leading, training, and motivating teams to achieve high performance and productivity.
- Logistics Coordination, Expertise in coordinating shipments, managing carrier relationships, and ensuring timely delivery.
- Software Proficiency, Experienced with SAP, Excel, Microsoft Word, Teams, Persona, Etc.
- Customer Service, Excellent customer service.
Timeline
Warehouse Management
TBC Corporation
12.2024 - Current
Shipping and Receiving Manager
Johnsons Logistics
01.2023 - 12.2024
Collections Agent
Rausch Sturm LLP
10.2021 - 12.2022
Customer Service Representative
Santander Consumer USA
11.2015 - 08.2021
Collections Agent
Freshview Solutions
03.2015 - 10.2015
Collections Agent
EOS CCA
11.2013 - 03.2015
1 year College -
CCA
High School Diploma -
Mullen High School