Summary
Overview
Work History
Education
Skills
Timeline
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Malachi Morse

Malachi Morse

Hopewell,VA

Summary

Dynamic and results-driven professional with extensive experience at Thompson Hospitality, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Recognized for maintaining organized environments and training new hires, fostering a positive team culture while driving operational efficiency.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

Thompson Hospitality
05.2023 - 10.2024
  • Executed customer transactions swiftly through point-of-sale systems.
  • Assisted team members in maintaining accurate cash drawer balances.
  • Resolved customer inquiries and issues with professionalism and courtesy.
  • Monitored store inventory levels, assisting with stock management tasks.
  • Maintained cleanliness and organization of checkout area for optimal efficiency.
  • Collaborated with team to enhance overall service delivery during peak hours.
  • Supported management in implementing store promotions and special events.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Operated POS cash register and equipment to collect payments.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.

Customer Service Representative

Puritan Cleaners & Launderers
06.2021 - 08.2021
  • Assisted customers with inquiries and problem resolution to enhance satisfaction.
  • Processed orders efficiently using POS systems to ensure accurate transactions.
  • Maintained cleanliness and organization of service area for optimal customer experience.
  • Collaborated with team members to streamline workflow and improve service delivery.

Education

Bachelor Of Science - Computer Engineering

Virginia State University
Petersburg, VA

GED -

Chesterfield Technical Center At Courthouse Rd
Chesterfield, VA
08.2021

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Flexible schedule
  • Money handling
  • Store opening and closing
  • Heavy lifting
  • Product knowledge
  • New hire training
  • Coaching and mentoring
  • Cash drawer reconciliation
  • POS systems
  • Inventory management
  • Merchandise stocking
  • Online order picking
  • Merchandise zoning
  • Upselling strategies
  • Attention to detail
  • Multitasking and organization
  • Empathy and patience
  • Customer engagement
  • Basic math
  • Creative thinking
  • Active listening

Timeline

Cashier Team Lead

Thompson Hospitality
05.2023 - 10.2024

Customer Service Representative

Puritan Cleaners & Launderers
06.2021 - 08.2021

Bachelor Of Science - Computer Engineering

Virginia State University

GED -

Chesterfield Technical Center At Courthouse Rd

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