Malachi Norris
Kansas City
Summary
Dedicated team member with strong skills in conflict resolution, cash handling, and customer service. Proven track record in enhancing guest experiences and maintaining operational efficiency in high-pressure environments. Motivated professional with experience in customer service and emergency response. Skilled in communication and team collaboration, consistently resolving issues effectively while promoting a positive atmosphere for guests and colleagues alike. Proactive theater team member recognized for exceptional customer service and teamwork. Demonstrated ability to manage cash transactions accurately and uphold high standards of cleanliness, ensuring an enjoyable experience for all guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Theater team member
Cinemark
Kansas City
06.2025 - Current
- Assisted guests with ticket purchases and seating inquiries.
- Maintained cleanliness and organization of theater facilities.
- Collaborated with team members to ensure smooth operations during busy hours.
- Provided excellent customer service to enhance guest experiences.
- Team lead concession stand operations, including food preparation and sales.
- Resolved customer complaints promptly and professionally.
- Monitored movie schedules and communicated updates to guests effectively.
- Cleaned restrooms regularly throughout shift, replenishing supplies as needed.
- Checked tickets at the entrance of the theater before allowing guests to enter.
- Remained alert, active, and ready to respond to requests using variety of available resources.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Cashier Assistant
Pride cleaners
Kansas City
03.2023 - 08.2024
- Managed cashier transactions and maintained accurate cash registers.
- Operated cash register, processed transactions accurately, and managed payments.
- Maintained cleanliness and organization in the customer service area and workspaces.
- Handled customer complaints professionally, providing effective solutions promptly.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Maintained financial records by counting cash and recording tips at end of shift.
- Promoted store cleanliness by keeping track of trash can levels and emptying when full.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Processed customer payments quickly and returned exact change and receipts.
Education
Some College (No Degree) - Emergency Medical Services
Kansas City Community College
Kansas City, KS04-2026
Skills
- Emergency response
- First aid certification
- Customer service
- Team collaboration
- Conflict resolution
- Communication skills
- Cash handling
Certification
Emergency medical responder
Timeline
Theater team member
Cinemark
06.2025 - Current
Cashier Assistant
Pride cleaners
03.2023 - 08.2024
Some College (No Degree) - Emergency Medical Services
Kansas City Community College