Malachi Reed
Baltimore,MD
Summary
Dedicated worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Professional Secretary with over 6+ years of experience managing daily administrative support tasks and operations in Costumer Service industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
3
3
years of professional experience
Work History
Unit Secretary
Department of Veterans Affairs Flow Center
03.2022 - 02.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
Professional Dog Groomer
Pawceriage
06.2021 - 02.2024
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Trained animals in behavioral compliance or other special routines or commands.
- Followed pet care instructions for dietary needs and medication regimens.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
- Developed strong relationships with local veterinarians, fostering an open line of communication regarding pet health concerns related to grooming procedures.
Caregiver, Special Needs
Robert Synder
10.2021 - 06.2022
- Collaborated closely with homeowners to address specific needs or preferences related to their homes'' appearance and upkeep.
- Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
- Ensured timely completion of tasks by adhering to strict schedules and prioritizing duties effectively.
- Developed strong client relationships by consistently exceeding expectations and addressing concerns promptly.
- Offered additional services as needed, such as laundry, pet care, or plant maintenance, leading to increased client trust and loyalty.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
- Participated in ongoing professional development opportunities to stay current on best practices for supporting the specific needs of each client population served.
- Encouraged overall wellness through engaging exercise routines tailored to each client''s abilities and interests.
- Effectively collaborated with healthcare professionals to develop appropriate care plans for each client.
- Kept clients engaged in social networks and communities for personal health and growth.
- Served as a reliable resource for families in navigating community support services and resources relevant to their loved one''s unique needs.
- Facilitated socialization opportunities for special needs individuals, promoting inclusion within the community.
Education
Associate of Science - Medical Assistant
Lincoln Tech
Atlanta, GA05.2023
High School Diploma -
Broadneck High School
Arnold, MD06.2020
Skills
- Proper Bathing Techniques
- Advanced Clipper Skills
- Expert Scissoring Techniques
- Sanitary Area Grooming
- Patience and understanding
- Safe handling practices
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
- Reliability and punctuality
- Deep cleaning expertise
- Organizational abilities
- Bed making mastery
- Waste Disposal Management
- Home security awareness
- Childcare support
- Pet care assistance
- Pest control measures
Timeline
Unit Secretary
Department of Veterans Affairs Flow Center
03.2022 - 02.2024
Caregiver, Special Needs
Robert Synder
10.2021 - 06.2022
Professional Dog Groomer
Pawceriage
06.2021 - 02.2024
Associate of Science - Medical Assistant
Lincoln Tech
High School Diploma -
Broadneck High School
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