Malachi Seney
Upper Chichester,PA
Summary
Type 57 words per minute.
Open to any hours. Have been told to be A people person and I get along with mainly anybody.
not one to get complacent after some success.
Overview
5
5
years of professional experience
Work History
Phone Operator
Aflac
Havre De Grace, MD
05.2014 - 03.2016
- Connected callers with appropriate professional, department, or business.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Provided helpful, informative technical support to customers on product usage and installation.
- Answered average of 42 calls per day and directed to appropriate departments and personnel.
- Set up appointments with clients to certain offices
Teacher
High Road School
Philadelphia, PA
09.2017 - 04.2019
- Participated in parent teacher conference to discuss developments of students and increase support.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Graded and evaluated student assignments, papers, and course work.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Behavior Specialist
Front Desk Operator
Hilltop Neighborhood Center
Wilmington, DE
05.2017 - 08.2018
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed each new arrival and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Coordinated with vendors for repair and maintenance of hotel.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- ran the youth public speaking program
Collections Representative
Aflac
01.2015 - 04.2017
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and contracts on accounts.
- Quantified debtor balances to avoid late payments and bad credit.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Associate of Science - Sociology
Harford Community College
Bel Air, MD05.2015
Bachelor of Science - MassMedia
Lincoln University
Lincoln University, PA05.2018
Skills
- Motivating Students
- credit scores
- career and life planning
- Well spoken
know some Spanish
- Public Speaking
- patience
- Microsoft efficient
Can start soon
I can start as soon as hired.
Timeline
Teacher
High Road School
09.2017 - 04.2019
Front Desk Operator
Hilltop Neighborhood Center
05.2017 - 08.2018
Collections Representative
Aflac
01.2015 - 04.2017
Phone Operator
Aflac
05.2014 - 03.2016
Associate of Science - Sociology
Harford Community College
Bachelor of Science - MassMedia
Lincoln University