Malachi White
North Hollywood,USA
Summary
Human Services Specialist with a strong background in behavioral support, client relations, and technical problem-solving. Experienced in implementing care plans, managing electronic documentation, and handling verbal and digital communications. Proven ability to adapt to changing needs, coordinate projects, and deliver efficient solutions-oriented service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Human Services Specialist
Intercare Therapy, Inc.
Los Angeles, California
07.2023 - Current
- Implementing care plans for new intervention techniques.
- Manage online reports and communications systems via electronic report systems.
- Evaluated and accommodated changes within the workspace.
- Documented continuous daily actions, logs, and behaviors.
- Marketed and handled verbal/electronic communications.
- Implemented behavior intervention strategies for clients with developmental challenges.
- Collaborated with multidisciplinary teams to create individualized treatment plans.
- Monitored client progress and adjusted interventions as needed.
- Provided training and support to families on behavioral techniques.
Assistant Project Manager (Internship)
Duval County Public School District
Jacksonville, Florida
10.2022 - 01.2023
- Project/Event coordinator, customer service, tour guide, and science instructor.
- Oversaw the work of campaigns, District changes, parental controls and student directives.
- Ensured that safety protocols were followed at all times in work areas during client collaborations and events.
- Facilitated communication between project teams and district leadership.
Technical Support Specialist
Best Buy Inc
Jacksonville, Florida
09.2021 - 01.2023
- Utilized knowledge of applications, programming, and systems functionality to assist employees with technical needs.
- Delivered expert technical assistance to customers, addressing a wide range of inquiries regarding computers, laptops, peripherals, and software applications.
- Organized and facilitated technology workshops and training sessions for customers, empowering them to maximize the utility of their devices and software.
- Maintained a deep understanding of the latest technology trends, product releases, and industry developments to provide up-to-date information to customers.
- Documented troubleshooting steps and solutions in the ticketing system accurately.
- Educated users on software features and best practices through informational sessions.
Education
Associate of Arts -
Florida State College
Jacksonville, FL09.2022
Bachelor of Science - Computer Information Systems
California State University, Northridge
Los Angeles, CASkills
- Bilingual communication
- SQL proficiency
- Cash handling and register
- Sales experience
- Public health knowledge
- Data entry skills
- Patient care experience
- Medical records management
- Cashiering experience
- Customer service excellence
- Professional speaking abilities
- Phone etiquette proficiency
- Computer literacy
- Technical support experience
- Vital signs monitoring
- Analytical skills
- Psychiatry knowledge
- Basic mathematics
- Communication skills
- Microsoft Office suite proficiency
- Microsoft Excel expertise
- Direct sales strategies
- EMR systems knowledge
- Behavior intervention
- Care plan implementation
- Client progress monitoring
- Electronic reporting
- Problem solving
Timeline
Human Services Specialist
Intercare Therapy, Inc.
07.2023 - Current
Assistant Project Manager (Internship)
Duval County Public School District
10.2022 - 01.2023
Technical Support Specialist
Best Buy Inc
09.2021 - 01.2023
Associate of Arts -
Florida State College
Bachelor of Science - Computer Information Systems
California State University, Northridge
Similar Profiles
Alyssa RetanaAlyssa Retana
Administrative Behavioral Technician at Intercare Therapy, Inc.Administrative Behavioral Technician at Intercare Therapy, Inc.
Charis KehlerCharis Kehler
Behavioral Therapist at Intercare Therapy, Inc.Behavioral Therapist at Intercare Therapy, Inc.
Adam NavarroAdam Navarro
Training Behavior Technician at Intercare Therapy, Inc.Training Behavior Technician at Intercare Therapy, Inc.
Emma Sainsbury-CarterEmma Sainsbury-Carter
Operations Assistant at Bloom Ads Global Media GroupOperations Assistant at Bloom Ads Global Media Group
Kapil VaradarajanKapil Varadarajan
Management Analyst at SPHEREX, INC.Management Analyst at SPHEREX, INC.