Malachi Wilson
Newburgh,IN
Summary
Transitioning from hands-on work in construction environment to new field, bringing practical experience in measuring, cutting, and installing materials. Skilled in following detailed instructions and ensuring precision in work. Looking to apply these skills in dynamic and collaborative setting.
Dependable and hardworking individual with positive attitude and strong problem-solving abilities. Familiar with safety protocols and construction materials, possessing basic carpentry and measurement skills. Committed to delivering high-quality work and ensuring customer satisfaction.
Journeyman Window Installer skilled in delivering excellent customer service. Answered customer calls without regard to time of day and replied to voicemails quickly. Responded to emergency work orders ensuring quick replacement of windows following storms.
Offering strong customer service orientation and ability to quickly learn and adapt to retail environments. Delivers understanding of effective merchandising and sales techniques, combined with excellent interpersonal and problem-solving skills. Ready to use and develop communication and teamwork skills in any role of work.
Developed organizational and problem-solving skills in fast-paced shipping and receiving environment. Gained expertise in quality control and inventory management, ensuring accuracy and efficiency. Seeking to transition into new field, utilizing strong logistical and operational abilities.
Dependable and detail-focused individual with knack for organization and accuracy. Understands importance of inventory management and quality control, bringing effective assembly and packaging skills. Ready to contribute to maintaining smooth operations and achieving timely deliveries.
Experienced with packing, shipping, and receiving processes. Utilizes effective inventory management and shipment coordination to maintain operational flow. Knowledge of quality control and teamwork to ensure accurate and timely deliveries.
Overview
2
2
years of professional experience
Work History
Window Installer
Alpha Installations Llc
08.2024 - 03.2025
- Maintained a clean worksite, ensuring the least amount of disruption to clients'' homes during the installation process.
- Installed various window types in both residential and commercial buildings.
- Accurately took measurements and made calculations for precise cutting and fitting of material.
- Enhanced team productivity through effective collaboration and communication during window installations.
- Specialized in fitting sliding doors and hinged doors with special-order glass panels.
- Managed inventory of tools and supplies needed for each project, minimizing delays due to lack of necessary materials or equipment.
- Regularly lifted 150 pounds while working in extreme weather conditions or on heights greater 20 than feet.
- Reduced post-installation callbacks by carefully inspecting all work for quality assurance.
- Minimized workplace accidents by adhering to safety protocols and utilizing appropriate protective equipment during installations.
- Developed creative solutions for complex installation issues, resulting in satisfied clients despite challenging circumstances.
- Used hand tools and instruments to take measurements.
- Removed old fences efficiently without causing damage to surrounding structures or landscaping.
- Installed metal and wooden fences and privacy borders.
- Dug holes and trenches to position fences correctly.
- Collaborated with team members to complete large-scale fencing projects in a timely manner.
- Completed fence installation projects within budget and on time, ensuring efficient use of resources.
- Installed gates securely and accurately, ensuring smooth operation for clients post-installation.
- Joined, raised and secured fence segments in place.
- Enhanced customer satisfaction by installing high-quality fences according to client specifications.
- Quickly adapted to changing project requirements, maintaining productivity while accommodating client requests or unforeseen circumstances.
- Inspected fences for gaps and vulnerabilities, making necessary adjustments.
- Diagnosed problems and completed timely repairs.
- Delivered excellent customer service, addressing any questions or concerns during installation.
- Troubleshot malfunctioning components during maintenance visits leading to fewer instances of costly repairs and ensuring continued client satisfaction.
- Adhered to local building codes while installing residential garage door systems to maintain compliance with industry standards.
- Minimized callbacks with meticulous measurements and accurate garage door installations.
- Maximized productivity by maintaining a clean, organized, and well-stocked work vehicle.
- Enhanced overall job site appearance through diligent cleanup efforts after every completed installation project.
- Improved customer satisfaction by providing efficient and accurate window and door installations.
- Maximized energy efficiency in homes by properly sealing windows and doors during installation, reducing drafts and lowering utility bills for clients.
- Reduced callbacks by meticulously measuring, cutting, and installing windows and doors to ensure a perfect fit.
- Enhanced client trust through consistent communication with homeowners regarding the progress of their installations.
- Boosted team morale through fostering an environment of open communication, cooperation, and mutual respect among coworkers.
- Upheld high-quality standards in craftsmanship by consistently following manufacturer guidelines for window and door installations.
- Refined problem-solving skills as a result of diagnosing unexpected challenges during installations.
- Ensured timely project completion by effectively managing time and resources for complex installation projects.
- Maintained a safe working environment by adhering to OSHA regulations during all window and door installations.
- Decreased project costs by accurately estimating necessary materials and labor for each job.
- Prepared job site for set up and tear down with appropriate supplies and materials.
- Installed doors and hardware for Pella and Pella products.
- Repaired damaged doors, windows and other structures.
Sales Associate
Dollar General Store
04.2024 - 09.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
Stocker
Walmart
10.2023 - 11.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Package Handler
Fed Ex Ground
03.2023 - 07.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Followed verbal and written instructions to properly move and ship products.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
- Strapped items down over protective padding to secure throughout transportation.
- Moved furniture and boxes using utility dolly and truck ramp.
Education
High School Diploma -
Castle High School
3344 State Route 261, Newburgh, IN 4763005-2022
Skills
- Glass handling proficiency
- Self-motivation and discipline
- Strong communication skills
- Power tool operation
- Professionalism and punctuality
- Safety equipment usage
- Active listening
- Structural integrity assessment
- Sales and marketing
- Manual tool handling
- Precise cutting techniques
- Teamwork and collaboration
- Time management
- Attention to detail
- Customer service skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Team building
- Hand-eye coordination
- Self motivation
- Cash handling
- Cleaning
- Store cleaning
- Loss prevention
- Retail merchandising expertise
- Hospitality and accommodation
- Relationship building
- Positive customer engagement
- Flexible hours
- Ability to lift 100 pounds
- Register opening and closing
- Speech clarity
- Item ticketing and pricing
- Cash drawer management
- Post hole digging
- Ornamental fence installation
- Chain link fencing
- Heavy lifting
- Continuous improvement
- Adaptability
Timeline
Window Installer
Alpha Installations Llc
08.2024 - 03.2025
Sales Associate
Dollar General Store
04.2024 - 09.2024
Stocker
Walmart
10.2023 - 11.2023
Package Handler
Fed Ex Ground
03.2023 - 07.2023
High School Diploma -
Castle High School
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