To search a position and apply acquired skills through providing exceeding customer service, quality vocation in a fast-pace, multifaceted environment and working with fellow workers who share common goals and interests. I am a Compassionate caregiver offers 4 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
In-Home Caregiver
Consumer Direct Care Network - AllCare
Federal Way, WA
10.2022 - Current
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Provided transportation and appointments management.
Provided transportation and appointments management.
Cooked tasty, nourishing meals for patients to promote better nutrition.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assisted disabled clients to support independence and well-being.
Administered medication as directed by physician.
Administered medications to patients and remained vigilant for negative side effects.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Provided mobility assistance such as walking and regular exercising.
Monitored progress and documented patient health status changes to keep care team updated.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Followed nutritional plans to prepare optimal meals.
Trained new caregivers in agency policies and proper methods to meet clients' needs.
Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Provider Customer Service Representative
Cambia Health Solutions
Tacoma, WA
08.2019 - 03.2020
Responded proactively and positively to rapid change.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Promptly responded to inquiries and requests from prospective customers.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Exhibited high energy and professionalism when dealing with clients and staff.
Front Desk Receptionist
Days Inn
, WA
07.2018 - 07.2019
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Entered and updated sensitive customer information during check-ins and room changes.
Completed all tasks in compliance with company policies and procedures.
Maintained confidentiality of sensitive data to protect customer and business information.
Completed data entry and filing to keep records updated for easy retrieval.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Resolved customer problems and complaints.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Collected room deposits, fees, and payments.
Education
High School Diploma - Engineering Technology communications
Evergreen High Senior High School
Seattle, WA
09.2014 - 06.2017
Skills
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
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Certification
CPR Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“God, grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.”
Reinhold Niebuhr.
Timeline
In-Home Caregiver
Consumer Direct Care Network - AllCare
10.2022 - Current
CPR Certification
03-2020
Provider Customer Service Representative
Cambia Health Solutions
08.2019 - 03.2020
Front Desk Receptionist
Days Inn
07.2018 - 07.2019
High School Diploma - Engineering Technology communications
Evergreen High Senior High School
09.2014 - 06.2017
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