Malaea Vaomu-Faimalo
Federal Way,WA
Summary
To search a position and apply acquired skills through providing exceeding customer service, quality vocation in a fast-pace, multifaceted environment and working with fellow workers who share common goals and interests. I am a Compassionate caregiver offers 4 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
In-Home Caregiver
Consumer Direct Care Network - AllCare
Federal Way, WA
10.2022 - Current
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided transportation and appointments management.
- Provided transportation and appointments management.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Administered medications to patients and remained vigilant for negative side effects.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Monitored progress and documented patient health status changes to keep care team updated.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Followed nutritional plans to prepare optimal meals.
- Trained new caregivers in agency policies and proper methods to meet clients' needs.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Provider Customer Service Representative
Cambia Health Solutions
Tacoma, WA
08.2019 - 03.2020
- Responded proactively and positively to rapid change.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Front Desk Receptionist
Days Inn
, WA
07.2018 - 07.2019
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Resolved customer problems and complaints.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected room deposits, fees, and payments.
Education
High School Diploma - Engineering Technology communications
Evergreen High Senior High School
Seattle, WA 09.2014 - 06.2017
Skills
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
Certification
CPR Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“God, grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.”
Reinhold Niebuhr.
Timeline
In-Home Caregiver
Consumer Direct Care Network - AllCare
10.2022 - Current
CPR Certification
03-2020
Provider Customer Service Representative
Cambia Health Solutions
08.2019 - 03.2020
Front Desk Receptionist
Days Inn
07.2018 - 07.2019
High School Diploma - Engineering Technology communications
Evergreen High Senior High School
09.2014 - 06.2017
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