Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Malaea Vaomu-Faimalo

Malaea Vaomu-Faimalo

Federal Way,WA

Summary

To search a position and apply acquired skills through providing exceeding customer service, quality vocation in a fast-pace, multifaceted environment and working with fellow workers who share common goals and interests. I am a Compassionate caregiver offers 4 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

In-Home Caregiver

Consumer Direct Care Network - AllCare
Federal Way , WA
10.2022 - Current
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided transportation and appointments management.
  • Provided transportation and appointments management.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Followed nutritional plans to prepare optimal meals.
  • Trained new caregivers in agency policies and proper methods to meet clients' needs.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.

Provider Customer Service Representative

Cambia Health Solutions
Tacoma , WA
08.2019 - 03.2020
  • Responded proactively and positively to rapid change.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Front Desk Receptionist

Days Inn
, WA
07.2018 - 07.2019
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Resolved customer problems and complaints.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Collected room deposits, fees, and payments.

Education

High School Diploma - Engineering Technology communications

Evergreen High Senior High School
Seattle, WA
09.2014 - 06.2017

Skills

    EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS

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Certification

CPR Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“God, grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.”
Reinhold Niebuhr.

Timeline

In-Home Caregiver

Consumer Direct Care Network - AllCare
10.2022 - Current
CPR Certification
03-2020

Provider Customer Service Representative

Cambia Health Solutions
08.2019 - 03.2020

Front Desk Receptionist

Days Inn
07.2018 - 07.2019

High School Diploma - Engineering Technology communications

Evergreen High Senior High School
09.2014 - 06.2017
Malaea Vaomu-Faimalo