Phlebotomist
Malaha Cruz
Northwest Cleaning services
Crestview,FL
1
Certification
6
years of professional experience
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in a variety of software applications for EMR maintenance.
Work History
Housekeeper/Cleaner
3 Years 4 Months- Cleaned guest rooms, bathrooms, and common areas following housekeeping standards and safety procedures.
- Replenished linens, toiletries, and supplies to maintain ready-to-use spaces.
- Operated vacuums, mops, and cleaning equipment to complete daily tasks efficiently.
- Disposed of trash and waste materials while following sanitation guidelines.
- Organized housekeeping carts and stocked supplies for smooth workflow and quick room turnover.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Phlebotomy Technician
2 Months- Executed venipuncture and capillary collection with strict adherence to patient-identification and safety protocols, ensuring patient safety and comfort.
- Determined and utilized correct collection tubes, maintaining proper order of draw to guarantee specimen integrity.
- Performed specimen labeling, handling, and transport procedures to ensure accurate and timely delivery for testing.
- Communicated effectively with patients and staff to ensure understanding and comfort. and patient preparation.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales associates/ Customer services
7 Months- Delivered prompt customer service and resolved product questions across sales floor, fitting room, and checkout.
- Operated POS register accurately while processing returns, exchanges, and payment transactions.
- Monitored fitting room recovery, returned items to correct departments, and preserved tidy selling areas.
- Replenished merchandise, organized fixtures, and maintained attractive floor presentation throughout shifts.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Ride Attendant
7 Months- Monitored ride safety protocols and enforced rider height, seating, and restraint requirements.
- Operated attractions while coordinating loading, unloading, and continuous guest flow.
- Inspected ride areas before opening and reported equipment or safety concerns promptly.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
Customer services
1 Year 5 Months- Delivered excellent customer services, promptly addressing concerns and questions.
- Played the key role in implementation of new distribution programs, improving customer services and satisfaction.
- Improved customer satisfaction by providing informative and prompt support services.
- Enhanced customer experience by providing friendly and efficient ticket-taking services.
- Assisted customers in locating products or services, saving time and increasing satisfaction levels.
- Managed key accounts effectively, ensuring on-time delivery of products/services while maintaining high levels of customer satisfaction.
- Provided customers with information on products and services.
Education
NHA Certified Phlebotomy Technician - Phlebotomy
High School Diploma
Skills
Attention to detail
Cleaning techniques
Sanitation practices
Time management
Inventory management
Organizational skills
Specimen labeling
Waste disposal
Room preparation
Standard procedures
Infection control
PPE
Sharps safety
Biohazard disposal
Venipuncture
Blood collection techniques
Order of draw
Capillary puncture
Other Experiences
- Condo Cleaner/ Housekeeper ‘Present’
- Cosmetology Classes 2021 - 2024
- Go Kart Attendant 2022 - 2022
- Babysitting 2020 - 2026
Certification
- AHA BLS
- Barbicide Certificate
- PT - Phlebotomy Technician
Timeline
Phlebotomy Technician
Emerald Coast Technical College
08.2026 - 10.2026Read More
Sales associates/ Customer services
Burlington
12.2023 - 07.2024Read More
Housekeeper/Cleaner
Northwest Cleaning services
07.2023 - CurrentRead More
Ride Attendant
The Track
11.2022 - 06.2023Read More
Customer services
Big Khanaus
03.2021 - 08.2022Read More
Emerald Coast Technical College
NHA Certified Phlebotomy Technician from Phlebotomy
Read More
Crestview High School
High School Diploma
Read More