Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Malai Benavidez

Malai Benavidez

Vancouver,WA

Summary

Resident Care Manager with 15-year history of improving resource utilization, team performance and resident care standards. Conducts initial assessments and ongoing evaluations, as well as updates treatment plans and makes care recommendations. Organized and proactive with excellent decision-making and hardworking with excellent planning and management skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience
9
9
Certification
1
1
year of post-secondary education

Work History

Owner

Commitment Cleaning, Pllc
Vancouver, Washington
07.2024 - Current
  • Developed marketing strategies to enhance brand visibility and drive customer engagement.
  • Coordinated financial planning, budgeting, and expense management activities for optimal resource allocation.
  • Ensured compliance with health regulations and industry standards for safe operations.
  • Implemented training programs to elevate employee skills and improve customer service quality.
  • Maintained relationships with existing clients through superior customer service delivery.
  • Managed daily operations, including staff scheduling and performance oversight.
  • Promoted business on social media platforms to strengthen brand identity and boost revenue.
  • Reviewed legal documents to ensure compliance with operational requirements.

USPS Mail Carrier

Alaska Mail Services
Yacolt, WA
05.2023 - 07.2024
  • Contract rural route, delivery of all U.S. mail, parcels, certified, registered, and offering excellent customer service.
  • I covered routes in emergency situations.
  • Very unpredictable job.

City Carrier

USPS
Vancouver, WA
03.2018 - 02.2021
  • Sorted and delivered first-class, registered, certified, express, and parcels on assigned routes for over 1.2k homes with no misdeliveries.
  • I prepared packages, loaded my truck for the day, and delivered packages and mail.
  • I have dealt with the elements daily, including animals, that would be a constant problem during the delivery of correspondence; however, I always deliver on time.
  • I assisted other carriers when they could not finish their routes due to emergencies or any other personal reasons-I worked in the mail facility if needed to assist in organizing mail or any other need aside from my duty as a mail carrier.

Private Nurse Aide

Self-Employed - Home Health care
Ventura County, CA
10.2009 - 12.2014
  • Delivered personal care and support to clients in home settings, enhancing daily life quality.
  • Administered medications and treatments as prescribed, ensuring adherence to treatment plans.
  • Monitored vital signs for accurate patient assessment and timely intervention.
  • Educated clients and families on wellness practices and effective health management techniques.
  • Coordinated with healthcare teams to deliver comprehensive, multidisciplinary care.
  • Documented patient progress, maintaining precise health records for ongoing evaluation.
  • Implemented infection control protocols, prioritizing patient safety and hygiene standards.
  • Assisted in crafting personalized care plans tailored to individual client needs.

Realtor

Prudential Real Estate
Ventura, CA
02.2008 - 02.2014
  • I was a licensed, professional, full-service Realtor specializing in residential properties in various Ventura County Communities.
  • I Represented both sellers and buyers in personal and real property.
  • Displayed strong presentation, marketing, negotiation, and organizational skills that resulted in listing and sales.
  • Developed enhanced people skills through problem resolution activities and multitasking efforts with clients.
  • Responsible for the development and implementation of systems for the seller, buyers, lead generation, contact database management, and back-office support.

Residential Aide/Memory Care Director Assistant

Atria Las Posa
Camarillo, CA
10.2006 - 05.2010
  • Responsible for residents in the Memory Care facility.
  • I led the transformation of new employee training into greater efficiency by applying company principles.
  • Created standard care plan according to the Health and Wellness Coordinator.
  • Assisted with day-to-day operations and tracked operational costs.
  • Reported plan progress to the Executive Director.
  • I collaborated with the Marketing team to reach the projected goals and objectives.
  • Increase in employee training and development, allowing the facility to keep up with industry and state expectations-high interaction with residents and family members, resulting in customer satisfaction and low turnover.
  • Kept a close eye on the behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.

Med-Tech/NOC Supervisor

The Lexington
Ventura, CA
02.2006 - 01.2008
  • Provided numerous functions to assist inpatient care, assist them in daily activities, take medical histories, administer medicine, take vital signs, and document results.
  • I administered oral and topical medications to over 80 +/- residents, per state and federal rules and regulations.
  • The Executive Director highly praised me for the effective and constant delivery of exceptional care to residents following established nursing care procedures, state and federal guidelines, and as directed by my supervisor.
  • Achieved 100% target of resident care plans.
  • I performed clerical duties, such as word processing, data entry, answering phones, and filing.
  • I maintained medical records of resident care, condition, or problems to report and discuss observations with the supervisor.
  • Direct patient care aimed at increasing comfort, psycho, social, and spiritual well-being, aided with personal hygiene, physical comfort, nutrition, rehabilitation, and safety.

PTF

USPS (United States Postal Service)
Simi Valley, CA
10.1999 - 01.2003
  • Sorted and delivered first-class, registered, certified, express, and parcels on assigned routes for over 1.2k homes with no mis deliveries.
  • Prepared packages and loaded my truck for the day, began delivering parcels and mail.
  • I dealt with the elements daily, including animals, that would be a constant problem during the delivery of mail.
  • However, always delivering on time-assisted other carriers when they could not finish their routes due to emergencies or any other personal reasons-worked in the mail facility if needed to assist in organizing mail or any other need aside from my duty as a mail carrier.

Supervisor

Summer House III
Camarillo, CA
05.1992 - 09.1999
  • Managed programs and functions for three six-bed facilities, ensuring caregiver, patient safety, and satisfaction.
  • Established and maintained adequate staffing of 20 caregivers, reducing turnover through effective hiring and onboarding.
  • Promoted a consistent culture by leading operational initiatives and maintaining staff engagement.
  • Ensured caregiving staff performed duties within their scope responsibly and efficiently.
  • Specializing in dementia care, Alzheimer's care, meeting state regulations, and maintaining code compliance.
  • Handled activities, meal planning, family communications, scheduling, payroll assistance, and office duties.
  • Trained staff on operational procedures to enhance efficiency and best practices.
  • Conducted performance evaluations, providing constructive feedback to improve team effectiveness.

Education

Vocational training in LVN - Vocational Nursing

Career Care Institute
Ventura, CA
08.2013 - 05.2014

Associate's in Business Administration and Management -

Technology Development Center
Ventura, CA
12.2011

Certification in Real Estate -

Ventura College
Ventura, CA
06.2010

Skills

  • Marketing strategy
  • Financial planning
  • Compliance management
  • Employee training
  • Customer service
  • Route optimization
  • Problem solving
  • Data analysis
  • Time management
  • Communication skills
  • Team leadership
  • Staffing and hiring
  • Budget development
  • Bidding processes
  • Business development
  • Business management
  • Small business operations
  • Profit and loss analysis
  • Business planning
  • Business administration
  • Customer relations
  • Business launch
  • Marketing strategies

Certification

  • WA Core Basic Part 5: HIV training, 12/01/23, Present
  • Washington Safety Training, 12/01/23, Present
  • WA Core Basic Part 2: Person Centered Care, 12/01/23, Present
  • WA Core Basic Part 4: Medication Assistance, 12/01/23, Present
  • WA Core Basic Part 3: Providing Care, 12/01/23, Present
  • Dementia Specialty training, 12/01/23, Present
  • Mental Health Specialty Training, 11/01/23, Present
  • WA Core Basic Part 1: Fundamentals, 11/01/23, Present
  • Driver's License
  • Notary loan signing Agent

Timeline

Owner

Commitment Cleaning, Pllc
07.2024 - Current

USPS Mail Carrier

Alaska Mail Services
05.2023 - 07.2024

City Carrier

USPS
03.2018 - 02.2021

Vocational training in LVN - Vocational Nursing

Career Care Institute
08.2013 - 05.2014

Private Nurse Aide

Self-Employed - Home Health care
10.2009 - 12.2014

Realtor

Prudential Real Estate
02.2008 - 02.2014

Residential Aide/Memory Care Director Assistant

Atria Las Posa
10.2006 - 05.2010

Med-Tech/NOC Supervisor

The Lexington
02.2006 - 01.2008

PTF

USPS (United States Postal Service)
10.1999 - 01.2003

Supervisor

Summer House III
05.1992 - 09.1999

Associate's in Business Administration and Management -

Technology Development Center

Certification in Real Estate -

Ventura College

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