Malai Hill
Elkridge,MD
Summary
Developed exceptional customer service and problem-solving skills in fast-paced hospitality environment. Demonstrates ability to adapt quickly and handle diverse situations with professionalism. Seeking to leverage these transferrable skills in new field with opportunities for growth and development.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hospitality Team Member
Meriwether Post Pavilion
Columbia, MD
05.2024 - 10.2025
- Provided exceptional customer service during events, ensuring guest satisfaction and positive experiences.
- Assisted in setup and breakdown of hospitality spaces, maintaining organization and efficiency throughout operations.
- Maintained cleanliness of venue areas, adhering to health standards and promoting a welcoming environment.
- Adapted quickly to changing demands during events, demonstrating flexibility in high-pressure situations.
- Communicated effectively with diverse audiences, fostering a friendly atmosphere at events and activities.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Operated point-of-sale systems for concessions, processing transactions accurately and swiftly.
- Collaborated with team members to manage hospitality stations during peak times.
Education
High School Diploma -
Excel High School
Minnetonka, MN05-2025
Skills
- Strong teamwork
- Food safety awareness
- Reliability and punctuality
- Initiative and Self-motivation
- Customer service focus
- Guest relations
- Hospitality services
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
Certification
- Certified Nursing Assistant Training - Anticipated Graduation April 2026 (IT Works Learning Center Baltimore, MD)
Timeline
Hospitality Team Member
Meriwether Post Pavilion
05.2024 - 10.2025
High School Diploma -
Excel High School