Malaijah Calloway

Investigated and resolved customer inquiries and complaints quickly. Met customer call guidelines for service levels, handle time and productivity. Utilized time management strategies while working remotely and balancing workload demands.

Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions. Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.

I maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility. I also obtained payments from patients and scanned identification and insurance cards and maintained current and accurate medical records for patients. My role description was also to check the patient in to see the physician and check the patient out to send the bill to the insurance company.