Malaika Gordon-Brooks
Duluth,GA
Summary
Experienced with credit account management, including assessing creditworthiness and managing client portfolios. Utilizes negotiation and problem-solving skills to resolve payment discrepancies and maintain account health. Track record of strong communication and relationship-building abilities, ensuring client satisfaction and retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Credit Account Representative
LX Hausys
07.2019 - Current
- Successfully manage 400 customer's credit lines in Western/Mountain US and Canada. Minimizing exposure by making sure they don't exceed their credit limits or get too past due.
- Maintain weekly aging report of customers 7+ days past due. Less than 10% of customers in my region are past due.
- Lowered DSOs in my region from 75 to 43.
- Responsible for releasing or holding customer's orders, based on key factors.
- Analyze customer's account sales and payment performance to determine if more or less credit or rescinding of terms is needed.
- Send monthly statements, process payments, and reconcile accounts when needed.
- Collaborates with other departments to resolve discrepancies/issues customers may have.
- Train new employees to the department on the company's processes, protocol and system.
Client Services Manager
Intelliteach
04.2016 - 06.2019
- Managed A/R portfolios for 100+ attorneys.
- Worked as liaison between attorneys and their clients, collecting outstanding/open A/R while maintaining the client/attorney relationship.
- Performed and prepared client intake and risk assessments for new clients entering the firm.
- Reduced 365 day bucket by 60% in less than 90 days.
- Prepared weekly cash and aging reports.
- Helped my firm to reduce write-offs by 50%.
- Resolved billing issues quickly to prevent payment delay.
Education
Marketing
Skills
- ERP/SAP
- Proficient in Microsoft Office
- Payconnexion, Bambora
- Exceptional interpersonal skills, rapport building
- Excellent negotiation skills
- Account reconciliation
- Customer service
- Credit Analysis
- Account management
- Collections
Certification
P&C Insurance Course
Timeline
Credit Account Representative - LX Hausys
07.2019 - Current
Client Services Manager - Intelliteach
04.2016 - 06.2019
University of Phoenix - , Marketing
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