Malaika Hall
San Antonio,TX
Summary
Seeking a position that can apply the leadership and provide assistance in the individual and collective development of individuals at a company. Utilizing the investigative skills in a fast- paced environment that would allow further apply the research, multi-tasking organizational, and analytical skills. SUMMARY OF QUALIFICATIONS Two years of experience managing 53 students’ academic records and residential safety compliance records as a University Resident Assistant. Managed and recorded incident reports throughout the campus, as well as creating a spreadsheet of statistics for 16 resident halls. Served as the primary party responsible for responding to Health Insurance medical claim issues referred to Network Management for medical profiles. Knowledge of Texas laws relating to Provider Investigations and protective services. Knowledge of the population Provider Investigations serves including adults and children with mental health issues, and intellectual, developmental, and physical disabilities.
Overview
10
10
years of professional experience
Work History
Investigator IV
Health and Human Services Commission
San Antonio, Texas
01.2020 - Current
- Conducts interviews concerning allegations of abuse, neglect, or exploitation
- Collects evidence pertinent to investigations
- Uses critical thinking and sound judgement to analyze evidence related to allegations
- Writes reports summarizing facts obtained during investigations as to whether abuse, neglect, or exploitation occurred
- Conduct investigations that occur in various of settings such as facilities, group homes, and private residences in accordance with Texas Administrative Code and Provider Investigations policy
- Participates in case conferences and meetings with supervisors and peers regarding case progress and disposition.
- Manged 15-25 caseloads in various settings and surrounding areas in Texas
- Collaborated with federal agencies on investigations
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings
- Seized evidence for investigations and interviewed involved parties.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings.
Texas Works Advisor I
Health & Human Services Commission
San Antonio, Texas
05.2019 - 01.2020
- Interviewed applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
- Evaluated data from various electronic and other sources to enter information into computer-based eligibility system.
- Computed and authorize benefits based on eligibility determination.
- Process work in accordance with state and federal regulations and established procedures, guidelines and time frames.
- Operated computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.
- Used Avaya and Data Portal to maintain over 500 candidate files and file notes.
Engagement Specialist
Carenet Healthcare
San Antonio, Texas
10.2017 - 02.2019
- Utilized knowledge of healthcare field by explaining insurance coverage benefits and medical care cost to patients.
- Performed cash, check, and credit transactions for patient's visit, diagnostic studies and supplies.
- Maintained working knowledge of designated software systems; claims, eligibility, and provider modules and serve as primary party responsible for responding to medical Call Tracking issues referred to Network Management.
- Managed over 80 customer calls per day.
FC Associate
Amazon
San Marcos, Texas
12.2016 - 07.2017
- Performed production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above rate expectation for each task
- Assisted Area Manager in daily management of department/Fulfillment Center duties, including allocating labor, leading meetings, assigning job duties, coaching, training and communicating with internal and external suppliers
- Continued meeting or exceeding of department performance goals
- Computer experience in Amazon data software, spreadsheet analysis, and inventory production
- Proficient ability to to coach, train and assist team members
- Demonstrated commitment to culture of safety
- Picked up, delivered and returned over 250 parcels daily
Peer Review Board Liaison
Conduct Texas State University
San Marcos, Texas
08.2012 - 12.2016
- Discussed problems with Student Conduct Graduate Assistant who would then make decisions about continuation of justice’s service
- Worked with University police to formulate incident reports of freshman- seniors.
- Created student files and conducted reports to generate student recidivism rates.
- Compared over 148 conduct reports with campus police to finalize incident reports for Housing Department.
- Adhered to University campus policies and procedures for conducting hearings.
- Organized and analyzed University resident case records of over 300 students
- Created spreadsheets and complied resident reports for University President quarterly
- Developed team communications and information for meetings
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Used Microsoft Word and other software tools to create documents and other communications
Resident Assistant
Texas State University
San Marcos, Texas
08.2015 - 05.2016
- Facilitated social, academic, and personal adjustment of 53 students to residence hall and University.
- Liaison between residents and University administration for student records.
- Reported to Dean of students with conduct reports of 53 students on campus.
- Worked with University Residential Director to formulate residential living reports of freshman- seniors.
- Created student files and conducted reports to generate student recidivism rates.
- Created spreadsheets and complied resident reports for University President quarterly
- Developed team communications and information for meetings
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Used Microsoft Word and other software tools to create documents and other communications
Education
BS - Criminal Justice, specializing, Science
Texas State University
Coursework: Criminal Statistics, Statistical Research Systems, Research of Criminal Statistics and Information Software - undefined
Skills
Consecutive interpreting expertise
undefinedTimeline
Investigator IV
Health and Human Services Commission
01.2020 - Current
Texas Works Advisor I
Health & Human Services Commission
05.2019 - 01.2020
Engagement Specialist
Carenet Healthcare
10.2017 - 02.2019
FC Associate
Amazon
12.2016 - 07.2017
Resident Assistant
Texas State University
08.2015 - 05.2016
Peer Review Board Liaison
Conduct Texas State University
08.2012 - 12.2016
BS - Criminal Justice, specializing, Science
Texas State University
Coursework: Criminal Statistics, Statistical Research Systems, Research of Criminal Statistics and Information Software - undefined
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