Malaika Johnson
Arlington,TX
Summary
Detail-oriented Facilities Management Specialist with a proven track record in customer service, process implementation, and administrative support. Known for delivering timely reports and ensuring client satisfaction through effective communication and conflict resolution.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Facilities Management Specialist
CBRE Inc.
08.2024 - Current
- Create purchase orders, processes invoices, and ensures proper cost center coding
- Assists with the inspections on the facility campus
- Maintain correspondence and data files, packets and rosters; prepare routine reports;
- Maintain appointment schedules; provide detailed responses to information requests
- Responds to client inquires and concerns. Ensures timely and quality service delivery to clients, also follow ups with clients to ensure customer happiness.
- Ensure that administrative preparation of reports was delivered timely
Receptionist
Texas Premier Title Escrow
09.2020 - 05.2023
- Operate multiple-call telephone console and route calls to the appropriate persons or location
- Assign coding to assure accurate tracking of all receipts
- Maintain correspondence and data files, packets and rosters; prepare routine reports;
- Maintain appointment schedules; provide detailed responses to information requests, and refer them to the appropriate person
- Provide administrative support for the escrow officer by reviewing real estate sales contracts, assess leases, and request invoice items
- Ensure that administrative preparation of reports was delivered timely
Patient Care Coordinator
AllianceRX Walgreens Pharmacy
01.2020 - 09.2020
Customer Service Representative - Field Services
Invitation Homes
02.2017 - 01.2020
- Provided administrative support, customer service and maintenance solutions to residents and other stakeholders in a fast-paced, high-volume environment
- Served as the first point of contact for related resident escalations and collaborated with internal teams to ensure that the appropriate corrective actions are taken.
- Reviewed turn & rehab dashboards to ensure proper task execution and respond to flagged exceptions
- Provided administrative support, customer service and solutions to residential clients and stakeholders
- Reviewed and approved/declined work order proposals
- Reviewed dashboards to ensure proper task execution and respond to flagged exceptions and inquiries
Administrative Assistant
Primerica Financial Services
12.2012 - 02.2017
- Maintained workflow by studying methods, implementing cost reductions, and developing reporting procedures.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
- Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities.
- Resolved administrative problems by coordinating preparations for reports, analyzing data, and identifying solutions.
Education
Diploma -
South Oak Cliff High School
Tx 08.2009 - 12.2012
Skills
- Communication
- Conflict Resolution
- Process Implementation
- Computer Database Management
- Microsoft Office Tools
- Financial Support
- Client Satisfaction
References
Available upon request
Timeline
Facilities Management Specialist
CBRE Inc.
08.2024 - Current
Receptionist
Texas Premier Title Escrow
09.2020 - 05.2023
Patient Care Coordinator
AllianceRX Walgreens Pharmacy
01.2020 - 09.2020
Customer Service Representative - Field Services
Invitation Homes
02.2017 - 01.2020
Administrative Assistant
Primerica Financial Services
12.2012 - 02.2017
Diploma -
South Oak Cliff High School
08.2009 - 12.2012