Malaika Johnson
Arlington,TX
Summary
Results-driven management professional prepared for role with history of optimizing business processes and driving team success. Known for effective collaboration and commitment to achieving organizational goals. Exhibits strong leadership, strategic planning, and adaptability to changing business needs.
Overview
13
13
years of professional experience
Work History
Facilities Management Specialist
CBRE Inc.
08.2024 - Current
- Create purchase orders, processes invoices, and ensures proper cost center coding
- Assists with the inspections on the facility campus
- Streamlined management processes by implementing efficient organizational systems and policies.
- Maintain correspondence and data files, packets and rosters; prepare routine reports.
- Responds to client inquires and concerns. Ensures timely and quality service delivery to clients, also follow ups with clients to ensure customer happiness.
- Ensure that administrative preparation of reports was delivered timely
- Developed and implemented operational strategies to enhance facility management efficiency.
- Enhanced team productivity by providing consistent feedback and guidance on performance goals.
- Managed client relationships effectively by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
- Facilitated regular team meetings focused on problem-solving discussions that led to practical solutions.
- Oversaw budget planning and financial analysis, ensuring accurate forecasting and prudent fiscal decisionmaking.
Facilities Coordinator
Cushman and Wakefield
Frisco, TX
02.2024 - 08.2024
- Coordinated vendor contracts and service agreements to enhance facility operations.
- Managed maintenance schedules and ensured timely completion of repairs and inspections.
- Implemented efficient space allocation strategies to optimize facility usage.
- Developed training programs for staff on safety protocols and emergency procedures.
- Collaborated with cross-functional teams to streamline communication regarding facility needs.
- Served as point of contact for internal and external customers seeking support and information.
- Built relationships with vendors and contractors to support timely and cost-effective services.
Receptionist
Texas Premier Title Escrow
09.2020 - 05.2023
- Operate multiple-call telephone console and route calls to the appropriate persons or location
- Maintain correspondence and data files, packets and rosters; prepare routine reports;
- Maintain appointment schedules; provide detailed responses to information requests, and refer them to the appropriate person
- Provide administrative support for the escrow officer by reviewing real estate sales contracts, assess leases, and request invoice items
- Ensure that administrative preparation of reports was delivered timely
- Managed patient accounts to ensure compliance with professional standards & regulatory requirements
- Set quality assurance goals intended to increase customer satisfaction and retention
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Patient Care Coordinator
AllianceRX Walgreens Pharmacy
01.2020 - 09.2020
- Coordinated patient care services, ensuring timely medication delivery and adherence to treatment plans.
- Streamlined communication between patients, healthcare providers, and pharmacy staff to enhance service efficiency.
- Managed patient inquiries and resolved issues related to prescriptions and insurance claims.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Delivered excellent patient experiences and direct care.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
Customer Service Representative - Field Services
Invitation Homes
02.2017 - 01.2020
- Provided administrative support, customer service and maintenance solutions to residents and other stakeholders in a fast-paced, high-volume environment
- Served as the first point of contact for related resident escalations and collaborated with internal teams to ensure that the appropriate corrective actions are taken.
- Reviewed turn & rehab dashboards to ensure proper task execution and respond to flagged exceptions
- Provided administrative support, customer service and solutions to residential clients and stakeholders
- Reviewed and approved/declined work order proposals
- Reviewed dashboards to ensure proper task execution and respond to flagged exceptions and inquiries
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Assisted in managing tenant communications, ensuring timely responses to requests and concerns.
Administrative Assistant
Primerica Financial Services
12.2012 - 02.2017
- Maintained workflow by studying methods, implementing cost reductions, and developing reporting procedures.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
- Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities.
- Resolved administrative problems by coordinating preparations for reports, analyzing data, and identifying solutions.
- Coordinated scheduling and logistics for client meetings and appointments.
- Managed correspondence, ensuring timely responses to client inquiries and communications.
Education
Diploma -
South Oak Cliff High School
01.2012
Skills
- Operations management
- Organizational development
- Work Order Management
- Vendor Communication & Coordination
- SLA Monitoring & Reporting
- Service Delivery Support
- Work Management Systems (Corrigo, ServiceNow, Yardi, etc)
- Reporting Tools (Excel dashboards, basic analytics)
- Multitasking & Prioritization
- Stakeholder Communication
- Problem Escalation Pathways
- Process Documentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Responded to over 30+ customer inquiries each day.
Languages
English
Full Professional
Timeline
Facilities Management Specialist
CBRE Inc.
08.2024 - Current
Facilities Coordinator
Cushman and Wakefield
02.2024 - 08.2024
Receptionist
Texas Premier Title Escrow
09.2020 - 05.2023
Patient Care Coordinator
AllianceRX Walgreens Pharmacy
01.2020 - 09.2020
Customer Service Representative - Field Services
Invitation Homes
02.2017 - 01.2020
Administrative Assistant
Primerica Financial Services
12.2012 - 02.2017
Diploma -
South Oak Cliff High School