MALAIKA MARTIN
Summary
Talented Project Manager brings over 15 years of valuable expertise managing large teams and leading successful projects. Skilled in problem-solving, communication, and organization. Attentive to detail with experience in coordinating programs and applying a creative, analytical approach to operations for continuous improvement. Achieves goals through mentoring, training, and empowering team to excel in performance. Thrives in competitive markets with unsurpassed drive, passion, and commitment to exceeding expectations.
Overview
19
19
years of professional experience
Work History
Project Manager-Information Analyst
McMaster-Carr Supply Company
12.2020 - 05.2023
- Organized information by studying, analyzing, interpreting, and classifying data.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Retail Store Project Manager
Starbucks Coffee Company
06.2004 - 12.2020
- Successfully executed training project that increased customer satisfaction by 15% by decreasing customer wait times by 1 full minute.
- Collaborated with team members to guide and professionally develop supervisors into management roles.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed and supported multiple retail units including cafe, drive-thru, kiosk, and mall stores.
- Regularly utilized Kaizen strategies to increase profits, generate repeat business, establish and maintain strong employee / customer relationships, and foster teamwork.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
Education
Bachelor of Arts - Hospitality Management
Penn State University
Altoona, PAAvtech Institute of Technology
South Plainfield, NJSkills
- PMI Project Management (PMP)
- Microsoft Office Suite 365
- Project Scheduling
- Cross-Functional Collaboration
- Business Analysis
- Project planning and development
- Schedule Management
- Budgeting and forecasting
- Advanced problem solving
- Customer relations specialist
- Root Cause Analysis
- Staff Management
Timeline
Project Manager-Information Analyst
McMaster-Carr Supply Company
12.2020 - 05.2023
Retail Store Project Manager
Starbucks Coffee Company
06.2004 - 12.2020
Bachelor of Arts - Hospitality Management
Penn State University
Avtech Institute of Technology
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