Summary
Overview
Work History
Education
Skills
Volunteer Interests
Additional Expertise
Timeline
Generic

Malaika Mathenge

Durham,NC

Summary

Methodical Program Coordinator offers internal document creation, program management, and project implementation expertise paired with outstanding time management and multitasking abilities. Resourceful and versatile professional with 10+ years of experience developing and coordinating programs.

Overview

10
10
years of professional experience

Work History

Program Specialist (Remote)

Fortrea/Labcorp
Raleigh, NC
12.2021 - 12.2024
  • Delivered client service improvements, resulting in a 30% boost in satisfaction ratings.
  • Processed patient applications, insurance verifications, and prior authorizations accurately and efficiently.
  • Coordinated prescription orders with specialty pharmacies and distributors to ensure timely medication delivery.
  • Supported team onboarding through training, shadowing, and data quality reviews.
  • Implemented process improvements to enhance program efficiency and effectiveness.

Global Life Recruitment Specialist

Workplace Options
Raleigh, NC
05.2015 - 10.2020
  • Managed high call volumes, securing appropriate child and elder care solutions for clients.
  • Reviewed and validated healthcare providers' credentials for compliance with company policies.
  • Established long-term client relationships by providing empathetic, tailored support.

Education

B.S. - Therapeutic Recreation

Winston-Salem State University
Winston-Salem, NC
01.2012

Skills

  • Client advocacy and relations
  • Program and data management
  • Insurance verification and authorization
  • Process optimization and training
  • Conflict resolution and stress management
  • Systems: Siebel (3 years), CRM Software

Volunteer Interests

  • Mentorship
  • Digital Art & Design
  • Community Advocacy
  • Creative Writing
  • Youth Development

Additional Expertise

  • Therapeutic Knowledge: HIV/AIDS, Psoriasis, Psoriatic Arthritis

Timeline

Program Specialist (Remote)

Fortrea/Labcorp
12.2021 - 12.2024

Global Life Recruitment Specialist

Workplace Options
05.2015 - 10.2020

B.S. - Therapeutic Recreation

Winston-Salem State University

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